ITSupport Apprentice - Level 3 Our clients are currently seeking a highly motivated individual to join their team as an ITSupport Apprentice. The apprentice's primary role is to provide excellent customer service and support to internal and external customers, by using tools or … systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain... more »
The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity more »
The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity … to develop a good working knowledge of technical products and services. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set … to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLAs are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related more »
ITSupport Apprentice - Level 3 Our clients are currently seeking a highly motivated individual to join their team as an ITSupport Apprentice. The apprentice's primary role is to provide excellent customer service and support to internal and external customers, by using tools or … systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience. About our client: Their philosophy focuses on the way they interact with people. They pride themselves on being a … 30pm Total working hours: 37.5 What you will do in your working day: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent more »
