Customer Support Team Lead
woking, south east england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Person Centred Software Ltd
of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance … What You’ll Bring: Proven experience in customer support, with additional experience in a leadership or supervisory role A passion for delivering person-centred service and exceptional customer experiences Analytical mindset, able to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills—you know how to inspire and develop people Calm under pressure with More ❯
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