2 of 2 Permanent Hybrid Cloud Jobs in Woking

team delivers high-quality support and project outcomes within agreed SLAs. Operational Excellence Accountable for the operational integrity of WAN, LAN, Wi-Fi, and cloud-based network services. Oversee incident response, troubleshooting, and root cause analysis for complex network issues, ensuring timely resolution and minimal business impact. Owner … Certifications Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience). Cisco CCNP or higher (or equivalent). Cloud networking certification (e.g., Azure/AWS) highly desirable. Security certifications (e.g., CompTIA Security+, CySA+, or SSCP) are advantageous. Experience Minimum 10 years’ experience ...

line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate professionally with customers and internal teams Experience required … 2+ years’ experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge Experience with cloud platforms (Azure/GCP), containers, and scripting Comfortable working to SLAs with a customer-focused mindset ...