Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week)
Woking, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You'll help ensure each client, receives consistent communication, reporting, and visible value. Main Responsibilities: Act as day … to-day contact for your assigned clients Run quarterly check-ins and renewal reviews Share usage tips (Microsoft 365, Cisco) Create and send service reports (usage, uptime, cases) Track contracts, licences, and expiries Escalate issues and keep CRM/tools updated Spot upsell/support opportunities Requirements … years' experience in a client-facing or support role Strong communication and organisational skills Basic understanding of Microsoft 365 and Cisco Comfortable using reporting tools like Excel or Power BI Ke... More ❯
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