2 of 2 Permanent Technical Support Jobs in Woking

A highly successful and well-established client of ours are seeking a P roduct Technical Support to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Technical Manager … with customer queries and office technical support. About the Role This role focuses on delivering support and advice to customers. You will be responsible for responding to product-related queries, troubleshooting issues, and working collaboratively with internal teams to ensure a positive customer experience. Responsibilities Provide guidance to help customers and partners choose the right solutions for their … needs. Offer first-line support via phone and other communication channels. Investigate and resolve product or application issues. Log and manage support cases through CRM. Work collaboratively with other departments to share knowledge and resolve more complex cases. Occasionally visit customer sites for support or training needs. Ensure a high level of customer satisfaction. Respond to queries More ❯

Product Technical Support Woking - Monday - Friday 8.30 - 5.30 £27000 - £30000 The Product Technical Support role provides best-in-class product advice, and technical support to our customers and dealers. You will likely have come from a wide format graphics print or installation background, with expertise in digital print, colour management and application. Through telephone … support, and the use of CRM, you will be providing excellent customer experience. You will be effectively resolving cases, troubleshooting, and giving advice to product inquiries. Reporting to the Technical Manager, and aligned to our quality management team in our production facility, you will be working alongside and supporting our sales office and marketing teams and supporting our … product specialist teams. Responsibilities Technical Support Provide advice for customers and dealers to select the right product for the application. Deliver best in class first line of technical support to our customers and dealers. Case handling through telephone support, Zendesk, and collaboration with sales teams. Troubleshooting and investigation of application, print, installation and product cases. More ❯