NMC Engineer
Wokingham, Berkshire, South East, United Kingdom
M Group Energy
will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep … things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? This role involves working on a 24/7 rota at the customer site in Wokingham, providing and supporting rapid network fault resolution within SLA, ideally before critical … service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution team, including diagnostics and impact assessments. Investigate network issues using monitoring tools to prevent service disruption. Escalate incidents per the Operational Procedures Document. Build and maintain strong relationships with key customer More ❯
Employment Type: Permanent
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