Remote Customer Success - Retention & Expansion (Remote, United Kingdom)
- Location
- Wolverhampton, Staffordshire, United Kingdom
heard, supported, and valued Operational Excellence Your processes are structured, organised, and measurable What You Bring 3 5 years experience in Customer Success, Account Management, or SaaS retention roles Proven experience leading renewal and cancellation conversations Strong commercial instinct and confidence discussing contracts, pricing, and value High emotional intelligence … resilience under pressure Excellent time management in a fast-paced environment Fluency in English (additional European languages an advantage) Experience with HubSpot, Jira, or similar CRM tools Practical use of AI tools to improve productivity and communication Self-starter mindset in a fully remote environment Culture & Expectations ...