candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to … Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Required Skills: Customer service experience more »
candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to … Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Follow SLAs to ensure the more »
Woodbridge, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
candidate be the first point of contact for the customer and you will need to listen to the issue, log the details onto the CRM systems, Troubleshoot and resolve those tickets. Due to the nature of the role, you will need to provide outstanding customer service and be able to … Triage, Troubleshoot and Resolve inbound tickets, or inbound calls relating to issues with the applications. Log all tickets and communication onto the company's CRM system, keeping up-to-date records of all interactions. Provide first-line support or escalate to the relevant team members. Follow SLAs to ensure the more »
