1 of 1 Permanent Proactive Management Jobs in Worcester

first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets. Oversee ticket resolution, monitoring alerts, and ensuring proactive service management. Schedule and coordinate onsite visits where technical expertise is required. Produce service reports and participate in client service review meetings. Develop and refine team … solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving licence for client ...