Service Design & Transition Lead
- Hiring Organisation
- Sanderson
- Location
- Worcester, Worcestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £500.00 - £600.00 per day
major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service strategy ...