1 of 1 Permanent Team Leader Jobs in Worcester

Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process … preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate, streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to … support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills/Experience: • Proven experience in a NOC, Service Operations, or similar network management environment. • Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. • Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore More ❯