Contact Centre Advisor
Worcester, England, United Kingdom
NEC Software Solutions
live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients Communications / Telephony focused - though general IT skills will also be called upon. Problem-solving skills are called on to triage and help resolve any complications Can work as part of … information to patients and healthcare professionals are received. Taking and making a high volume of calls on a target-based model Maintaining an accurate database. Qualifications Skills Broad Telephony / Communications Background VOIP Experience Comfortable working with software logs to triage issues and supply correct information Experience and confidence with networking and the concepts within a wider Telephony solution … Microsoft Client / Server / Database experience Approach / Mentality Excellent problem analysis and solving skills "Can-do" positive attitude Desire and initiative to explore solutions to understand them further Ability to understand a full solution and the various components within Able and confident to work well in a team and as an More ❯
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