2 of 2 DemandTrendPermanent Customer Retention Jobs in Worcestershire

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue … growth, and delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales More ❯