17 of 17 Permanent Customer Service Jobs in Worcestershire

Customer Service Advisor Bromsgrove £25,000-£26,000 per annum Our client is looking for a Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email … chat), resolving inquiries promptly and professionally, and exceeding customer expectations.Technical Customer Service Advisor day to day duties include:- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose ...

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time | Permanent Salary: £45,000 – £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support … solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help ...

/early finish at 1 pm on a Friday (37.5 hours in total) Sales Administrator Summary We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between … sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers ...

more interested in your ambition and how you think than in the job title on day one. You'll join our order processing and customer service team, supplying the hospitality and retail sectors. You'll learn SAP (or equivalent ERP), track order accuracy, and coordinate with manufacturing … delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance. Key Responsibilities Process customer orders accurately and on time, end-to-end from enquiry through to delivery Maintain accurate ...

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support … solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help ...

confident, articulate, and flexible, with strong organisational and IT skills. They will also be able to maintain the highest standards of professionalism, confidentiality, and customer service while working in a fast-paced environment. The post will involve working on a 4 week rota and will include weekend … 20.00, Fri 14.00-22.00) If you are a reliable team player who thrives in a busy environment and is committed to delivering an excellent service, we would welcome your application. Main duties of the job To undertake general telephonist and switchboard duties, acting as the first point of contact ...

Service Delivery and Operations Manager - Technical Services Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more … datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We are looking for an experienced Service Delivery & Operations Manager with a strong technical background to lead the day-to-day delivery of our IT, engineering and technical services. This ...

Record enquiries, actions and outcomes in the CRM or internal tracker and ensure timely responses Coordinate with Sales Support regarding quotations, order confirmations and customer requirements Maintain product documentation, test certificates and customer specific information, ensuring accuracy and compliance Work with Technical, New Product Development and Marketing … keep technical resources, training packs and installation visuals current Prepare reports, review historical test data and record results clearly for internal and customer use Support New Product Development by comparing test results for new products and prototypes Carry out compatibility and quality testing on alternative materials and maintain ...

they work. As their business continues to grow, they're looking for an experienced Technical Services Manager to lead their technical teams, drive service excellence and play a key role in shaping the future of their service delivery. This is a genuine leadership role where you'll influence … they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If you're already leading technical teams within an MSP and are looking for greater autonomy, influence and career progression, they'd love to hear from you. ...

Line IT Support Engineer A fantastic opportunity for an experienced IT support professional to join a growing Managed Service Provider team, providing hands-on technical support across varied client environments, technologies and business sectors. If you’ve also worked in the following roles, we’d also like to hear … from you: IT Support Engineer, 2nd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst SALARY: £30,000 to £33,000 per annum (depending ...

with a highly recognisable, leading manufacturer located in Droitwich. We are currently recruiting on their behalf for someone to join their team as a Service Engineer on a full time, permanent contract. Up to £40,000 + Excellent Benefits + Extensive Worldwide Travel up to 3 weeks per month … systems. As demand for their innovative technology continues to grow worldwide, they're expanding their engineering team and are looking to recruit an International Service Engineer immediately. Why join? This isn't your typical field service role. You'll travel internationally to support customers across a wide range ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement. About the Opportunity Provide expert technical support to customers, installers and internal teams. … involved in testing, product validation, technical documentation and knowledge sharing. Support new product development activities and contribute to service excellence. Work within a collaborative team environment with genuine long-term career progression opportunities. Key Responsibilities Handle incoming customer and technical enquiries via phone and email. Provide accurate product ...

growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement. About the Opportunity Provide expert technical support to customers, installers and internal teams. … involved in testing, product validation, technical documentation and knowledge sharing. Support new product development activities and contribute to service excellence. Work within a collaborative team environment with genuine long-term career progression opportunities. Key Responsibilities Handle incoming customer and technical enquiries via phone and email. Provide accurate product ...

500.00 per year Job Description: Customer Technical Advisor Worcester £28,500 Working hours : M-F 8am-4.30pm or 9am-5.30pm (Occasional shifts with advanced notice 6am-2pm or 11am-7pm) Occasional Saturday & Sunday on a rota - (remote) 8am-4pm. Day off in lieu. Benefits: Additional leave Casual dress Company … Worcester office once fully trained (6-8 weeks initial training in office full time) Looking for a role where your technical know-how and customer service skills actually make an impact? Join a leading digital services provider supporting millions of customers across the UK and Europe. ...

automation, control, or mechanical components.Strong organizational skills and a proactive mindset.Willingness to travel and good communication skills in English.Short FactsRedditch, United Kingdom Swisslog, remote Customer Service Permanent Position Onboarding Wellbeing Initiatives Great Team Spirit Where do people love what they do, and being great at what they … deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited ...