19 of 19 Permanent Customer Service Jobs in Worcestershire

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯

hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels. Occasional travel to different sites will be required, so must have a driving licence. What you'll need to succeed Experience supporting and maintaining IT infrastructure, networks and … accounts/active directory/azure entra IDWindows Server (desirable)Windows 10 and aboveMicrosoft Office and other software productsMobile Device Management (Tablets, Mobile Phones)Understanding Security principlesThis role is customer-focussed, so a strong background/focus on customer service will be key to this opportunity. What you'll get in return £30,000 per annum What More ❯

target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create More ❯

About us: Advanced Water Company is a trusted omnichannel distributor specializing in unvented spares, serving national and independent merchants, contractors, and online consumers. Renowned for exceptional customer service and technical expertise, we ensure consistent quality and environmental responsibility. Our commitment to staff development, teamwork, and a healthy work environment drives our continued growth and success. We prioritize fair More ❯

core values. Maintaining accurate client information within the CRM database. Recording call details and sales information for future reference. Experience: Proven track record in telesales or similar sales/customer service roles. Exceptional verbal and written communication skills. Ability to quickly grasp product/service knowledge and articulate it to prospects. Meticulous attention to detail. Strong organisational … skills with the ability to prioritise tasks effectively. A passion for delivering outstanding customer service. Innovative mindset with a willingness to contribute ideas. Goal-oriented and hardworking. Rewards and Benefits: Perks : Enhanced maternity and paternity 25 days holiday + bank holiday Death in Service Flexible working arrangements. Comprehensive benefits package. Opportunities for career advancement. Option to purchase additional … holiday days. This role presents an exciting opportunity to be part of a growth journey and contribute to expanding service offerings Sound good? If you're ready to take on a rewarding challenge in a supportive environment, please contact Jack at Four Squared Recruitment on (url removed) or (phone number removed More ❯

points and other wireless networking equipment Provide technical support and guidance to internal teams during the deployment of wireless networks Collaborate with cross-functional teams, including sales, engineering, and customer service Support the development of the organisation's wireless strategy and vision, ensuring alignment with business goals and objectives. Support the design and deployment of complex wireless systems … travel as needed Airband Perks • 25 days of paid leave a year rising to 30 plus bank holidays with service. • 5% Airband pension plus a minimum 3% employee contribution. • Customer referral bonus - a thank you for every customer you send our way. • We offer hybrid working – a mix of working from home and in the office. • Free Broadband … s phone, tablet, SIM only or mobile broadband plans. • Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service) • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! • Refer a friend reward scheme – a selection More ❯

points and other wireless networking equipment Provide technical support and guidance to internal teams during the deployment of wireless networks Collaborate with cross-functional teams, including sales, engineering, and customer service Support the development of the organisation's wireless strategy and vision, ensuring alignment with business goals and objectives. Support the design and deployment of complex wireless systems … travel as needed Airband Perks • 25 days of paid leave a year rising to 30 plus bank holidays with service. • 5% Airband pension plus a minimum 3% employee contribution. • Customer referral bonus - a thank you for every customer you send our way. • We offer hybrid working – a mix of working from home and in the office. • Free Broadband … s phone, tablet, SIM only or mobile broadband plans. • Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service) • Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! • Refer a friend reward scheme – a selection More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

set out to deliver professional data networking services to the highest standards. Since incorporation, the company has made impressive progress towards this vision offering world-class networking solutions and customer service across the UK and overseas. Building on proven success with large retailers, manufacturers, government, healthcare, and other organisations in the UK, projects and clients now extend throughout … knowledge of the solutions being sold. Have proven background of in-person direct/field sales (engaging with clients at their placesof business). Be able to develop new customer relationships and bring existing relationships to our client. Be able to work independently. Be new business driven. Be willing to travel to customers' sites. Be proficient in verbal and More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

manufacturers installation guideline systems Carry out all works as instructed safely to meet quality and productivity against programmes Always portraying a professional image and ensuring the highest levels of customer service in line with NG Bailey values Ensure timely completion of all required documentation, i.e. time sheets What we're looking for: Able to work as part of More ❯

Design, implement, and test high-quality software solutions, ensuring seamless integration with hardware and delivery to agreed timelines and requirements. Collaboration & Support: Work closely with R&D, manufacturing, and customer-facing teams, providing technical expertise and resolving software-related issues. Project Planning: Contribute accurate timescale estimates and progress updates to the R&D Manager, helping shape development strategies and … a deep understanding of the wider software suite, platforms, and tools. Documentation: Create and review user-facing documentation, including manuals and release notes, to support product management, manufacturing, and customer service teams. Key Skills Experience with embedded Linux especially with Yocto and Debian frameworks. Extensive Python programming experience. Excellent C/C++ programming skills with secondary experience with More ❯

holiday plus bank holidays - Work placed pension scheme This is a permanent position following a successful probationary period. We are looking for a committed and reliable candidate with good customer service skills. To apply, please email your CV to Dave Woods at Kingfisher Recruitment Specialists. More ❯

+ Car Allowance + Excellent Benefits We are a well-established engineering-focused technology provider with a strong reputation for delivering high-quality network solutions and excellent customer service. For over 30 years, we have been helping organisations design, implement and support enterprise networking solutions, covering LAN, WAN, Wi-Fi, Collaboration and Security. As part of our continued growth More ❯

DOE (progressing to £33,990 when fully operational) + Discretionary Annual Bonus + (vehicle provided) Job Summary: The broadband installation engineer role is critical to connecting our customer to the network. Utilising fibre connection and our unique FWA (fixed wireless access) technology to ensure we can reach the most rural communities. The successful candidate will be responsible for installing … maintaining, and troubleshooting broadband systems to ensure optimal performance and customer satisfaction. (we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don't worry if you don't have experience in both!) Key Responsibilities: Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and … of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services. Use of a hoist to survey or install when needed. Out of Hours (OOH) on-call work may be required on a rota basis. Liaising More ❯

DOE (progressing to £33,990 when fully operational) + Discretionary Annual Bonus + (vehicle provided) Job Summary: The broadband installation engineer role is critical to connecting our customer to the network. Utilising fibre connection and our unique FWA (fixed wireless access) technology to ensure we can reach the most rural communities. The successful candidate will be responsible for installing … maintaining, and troubleshooting broadband systems to ensure optimal performance and customer satisfaction. (we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don't worry if you don't have experience in both!) Key Responsibilities: Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and … of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services. Use of a hoist to survey or install when needed. Out of Hours (OOH) on-call work may be required on a rota basis. Liaising More ❯