Head of Customer Value
- Location
- Worcester, England, United Kingdom
when needed, maximising the value they get from Open GI software solutions Lead initiatives to enhance the overall customer experience across every touchpoint Oversee escalation management (where needed), ensuring critical issues are resolved quickly and transparently With the team, drive customer adoption and value realisation across all product … Qualifications Educated to degree level (advantageous) Experience Extensive experience in a senior customer success role within a B2B SaaS environment in a leadership/management capacity Proven leadership experience managing Customer Success and/or Customer facing teams Experience improving customer satisfaction, retention, and service performance Strong understanding ...