3 of 3 Permanent SLA Jobs in Worcestershire

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...