14 of 14 Permanent Service Delivery Jobs in Worcestershire

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead … technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. ...

Role: Delivery Lead Location: Remote(United Kingdom) Clearance level: Transferrable SC Clearance Duration:6 months contract role We are looking for a strategic Operations Delivery Lead to manage high-impact digital and cloud-based initiatives. In this role, you will drive the end-to-end delivery … will bridge the gap between technical execution and organizational strategy to deliver measurable results. This role requires a strategic leader capable of aligning IT delivery with policy outcomes while managing high-performing DevOps and engineering teams. Key Responsibilities Programme Leadership: Drive the strategy and roadmap for cloud-native DevOps ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

without visa sponsorship Must haves: 3 years + commercial experience as a Product Owner Hands-on experience in user-focused product or service delivery A deep understanding of agile methodologies and their practical application Confidence working with both business and technical teams to align requirements and delivery … competing priorities and make business-driven decisions Flexibility to contribute across multiple agile roles, supporting a balanced team approach Leadership capability and influence within delivery teams and with stakeholders A commitment to personal and professional growth, ideally with relevant agile certifications such as PSPO or PSM About the Role ...

000+ users, 20+ sites). 3+ years' team leadership experience, including managing complex workloads and delivering large-scale projects. A strong background in service delivery, including managing relationships with third-party suppliers. Up-to-date understanding of data protection, information security, and information governance. Exceptional interpersonal and customer … application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning. Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting. What You'll Do Lead, mentor, and manage a team of clinical application specialists, providing ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...

Cyber Security Cloud & Infrastructure Communications & Connectivity Managed Print Services Physical Security Digital Marketing Services Working closely with Head of Sales, Technical Account Managers and Service Delivery teams to ensure outstanding customer outcomes Acting as a trusted advisor to clients, understanding their business challenges and aligning technology solutions What ...

Cyber Security Cloud & Infrastructure Communications & Connectivity Managed Print Services Physical Security Digital Marketing Services Working closely with Head of Sales, Technical Account Managers and Service Delivery teams to ensure outstanding customer outcomes Acting as a trusted advisor to clients, understanding their business challenges and aligning technology solutions What ...

business is a forward-thinking organisation dedicated to delivering exceptional service and continuous innovation for our business clients. As we scale, we are seeking a dynamic Head of IT & Telephony to lead our technology operations and ensure our infrastructure is robust, secure, and positioned for the future growth … Responsibilities Own the architecture, resilience, and availability of our telephony platform. Lead and develop the IT & Telephony team, ensuring high performance and strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue ...

organizational standards and templates for technical and product documentation. Create a consistent architectural language and documentation framework that aligns with GDS (Government Digital Service) or industry-standard practices (such as the C4 model) Lead a focused review of the existing technical estate to rationalise, consolidate, and improve the quality … Technical Architect you will hold the following experience; Deep experience working within the UK Public Sector, with a comprehensive understanding of the GDS Service Standard and the Technology Code of Practice. Experience leading projects through GDS Service Assessments, ensuring that architectural documentation supports the \"Alpha, Beta, Live\" lifecycle. ...