2 of 2 Permanent Service Desk Engineer Jobs in Worcestershire

Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team More ❯

Join a growing tech team as a Service Desk Engineer! DCS Technology is excited to be partnering with a rapidly expanding client based in Lincolnshire. We're on the lookout for a proactive and customer-focused Service Desk Engineer to be the tech hero … and team player. You’ll thrive in a fast-paced environment and genuinely care about helping people. You’ll need: 2+ years in a service desk or IT support role. Excellent troubleshooting and problem-solving skills specifically with Microsoft applications and services. The ability to juggle deadlines without … compromising service quality. Confident, clear communication, both written and verbal. A knack for explaining techy stuff in plain English. Flexibility and curiosity when it comes to new technologies. Familiarity with SLAs and escalation procedures. What will you receive in return? Besides the chance to join a growing and supportive More ❯