Job Title: Service Desk TeamLead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk TeamLead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent … service delivery across a range of client networks and IT systems. Role Overview As the Service Desk TeamLead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help … with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for driving excellent customer service, this is an excellent opportunity to make a real impact within a growing MSP. Apply today More ❯
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process … preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate, streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to … support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills/Experience: • Proven experience in a NOC, Service Operations, or similar network management environment. • Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. • Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore More ❯
Mandate Skills: Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Responsibilities: Team Leadership & Management • Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers • Set clear objectives, performance metrics and ensure regular feedback and reviews. • Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process … preventive actions. Operational Excellence • Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. • Identify opportunities to automate, streamline and improve monitoring and fault management processes. • Monitor team workload and ensure efficient resource allocation. Stakeholder Communication • Provide clear and concise updates to internal stakeholders during incidents and planned works. • Collaborate with engineering, field, and project teams to … support network change and maintenance activities. • Produce regular reporting on incident trends, team performance, and network health. Key Skills/Experience: • Proven experience in a NOC, Service Operations, or similar network management environment. • Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. • Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore More ❯
