4 of 4 Remote Permanent Contextual Inquiry Jobs

real insight. 💡 What you’ll be doing: Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases Use mixed methods (depth interviews, usability testing, contextual inquiry, surveys) to surface insight Translate research into clear, actionable outputs—user journeys, personas, problem statements Guide backlog prioritisation and service decisions based on evidence Embed user feedback More ❯

real insight. 💡 What you’ll be doing: Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases Use mixed methods (depth interviews, usability testing, contextual inquiry, surveys) to surface insight Translate research into clear, actionable outputs—user journeys, personas, problem statements Guide backlog prioritisation and service decisions based on evidence Embed user feedback More ❯

this role, you will: Scope, plan, and deliver service design activities from discovery through to delivery Conduct research to uncover user needs and pain points through interviews, testing, and contextual inquiry Map current and future state journeys, ecosystems, and service blueprints to inform design strategy Facilitate co-creation workshops and design playback sessions with stakeholders Prototype service components More ❯

this role, you will: Scope, plan, and deliver service design activities from discovery through to delivery Conduct research to uncover user needs and pain points through interviews, testing, and contextual inquiry Map current and future state journeys, ecosystems, and service blueprints to inform design strategy Facilitate co-creation workshops and design playback sessions with stakeholders Prototype service components More ❯