1 to 25 of 112 Remote DemandTrendPermanent Customer Insight Jobs

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

and online discounts Main duties of the job Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … In this role, you are accountable for 1. Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. 2. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of More ❯

in every home in the UK by 2025. As a Product Success Manager you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. The Product Success Manager is a linchpin in turning strategic ambition into tangible customer and commercial outcomes. This … role ensures that the Home and TV portfolio is built with purpose and launched with precision. By uniting product development with customer insight, go-to-market execution, and cross-functional alignment, the Product Success Manager bridges strategy and execution, ensuring that every product or feature launch is insight-led, commercially viable, and clearly understood across the business. … They amplify customer voice, embedding customer insight into the heart of product, marketing, and commercial decisions. In this role you will drive business impact, by aligning product evolution with measurable outcomes such as Net Promoter Score (NPS), base growth, and net adds and fuel transformation, acting as a catalyst for a truly customer-led culture across More ❯

Digital Performance Analyst - Leeds Customer Insight Analyst Location: Leeds, Thorpe Park, Hybrid working. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The … making a difference to the lives of millions of people going through tough times. But enough about us. Let's talk about your new role with Lowell. As our Customer Insight Analyst , you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. You'll contribute … to the delivery of marketing initiatives, and to ensure all outputs are aligned with internal client needs. Accountabilities and Responsibilities: Provide initiative performance MI and insight understanding the outcome and providing recommendations Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness More ❯

About the Job We’re looking for an experienced Customer Operations Manager to lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow … with the business. You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe. This is a tough but rewarding role, best suited to someone who’s … ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years. Key Responsibilities Support Operations and Customer Experience Lead our 24/7 global customer support operation, including ticket handling, live chat, email, and social channels. Use Freshdesk as the core tool for support, ensuring it More ❯

Job Title: Customer Experience Manager Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt, and get real value from our client's product. You’ll lead the Customer Service Manager and Product Training Manager … supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial – and a great fit for someone who enjoys working cross-functionally to More ❯

Job Title: Customer Experience Manager Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We’re looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey – from onboarding and support, to training and long-term success – helping to improve how customers learn, adapt, and get real value from our client's product. You’ll lead the Customer Service Manager and Product Training Manager … supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial – and a great fit for someone who enjoys working cross-functionally to More ❯

hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves Are you passionate about using data to drive meaningful change? Join our Customer Insight Team to do just that! We're not just about crunching numbers; we're about crafting innovative strategies that connect real needs with organisational goals, resulting in … impactful campaigns, and ensuring our audiences needs are at the heart of everything we do. As Data Insight Analyst, you'll be a key player in the Data Insight Team to uncover valuable insights that directly influence strategy and improve decision-making. You'll bring data to life by designing interactive, user-friendly dashboards and championing visual analytics … horizons by diving into our cutting-edge data science platform. Get ready to explore the world of machine learning and AI, building models that help us to better understand customer behaviour and inform future campaigns. Collaboration is central to this role. You'll engage with a variety of stakeholders to optimise data usage, share best practices, and help embed More ❯

who can deliver value for Nest from our data. You will lead and empower Nest's Behavioural Analysts and Modellers to find new ways to use data to deliver insight and to continually improve our analytical products. You'll lead a centre of excellence - a team responsible for creating, developing and maintaining analysis and modelling for Nest. You will … work with subject matter experts throughout the organisation. The Analytics team delivers behavioural and digital analysis, campaign, brand and marketing analytics, and a range of financial and customer modelling. You're either a deep expert in one area of analysis, or a generalist, but you can lead a team of experts to work together. You're a problem solver … apply data solutions, including the use of Ai, to some of Nest's biggest opportunities. The role is initially for a 1 year contract. If you love data and insight, and you'd like to help us on this journey, come and join us. The minimum criteria for this role: This role will lead and unite a multi-disciplined More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and product density. Align More ❯

management duties, from product ideation through development, launch, sale and closure. You'll have a deep understanding of the UK savings market and will represent the voice of the customer at all touchpoints in the customer journey. You will be the Banks first line of defence ensuring the savings products and processes are compliant with all relevant legislation … regulation, and industry best practice. Responsibilities: Responsible for the accurate, timely and compliant implementation of BAU product changes inc. customer communications. Responsible for identifying, proposing, and driving continuous improvement and changes across the savings portfolio using customer insight to support product initiatives ranging from annual product reviews to new product launches and partnerships. Responsible for creating, maintaining … and updating an accurate and up-to-date customer collateral repository across all products including brochureware, T&Cs and customer communications. Working alongside the Director of Liabilities and with Operations colleagues to review Product Manuals and any product procedures are accurate and up to date. Delivery of the overall Savings product change agenda; working with IT/Transformation More ❯

Please send your CV In the subject line, please mention the types of role/s you're interested in, and one of the team will contact you soon. Customer Success Manager Location Employment Type Full time Remote Department Experience Led Growth Customer Success Manager (XLG Specialist) UK (Remote or Hybrid, it's up to you!) Competitive base … like Uber, Amazon, Wise, HelloFresh, and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We're looking for a talented … Customer Success Manager (Experience-Led Growth Programme Specialist) to join the team! What you'll be doing: You'll be delivering insight-led value to our high-potential accounts. This means you will: Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions Develop insight-driven action plans that connect customer goals with More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

Job Title: Customer Success Manager Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork (Hybrid Remote) Reporting to: Customer Experience Lead About Onetrace Great products start with great people. Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across … ideas matter, and your work shapes what comes next. Want to learn more about our journey? Check out our LinkedIn page. About the role We're looking for a customer-focused Customer Success Manager to join Onetrace, a fast-growing SaaS company transforming construction technology. You'll be a trusted partner to our customers, helping them maximise the … value of Onetrace to streamline operations and drive growth. This role is ideal for someone with proven B2B SaaS experience in customer-facing roles, with strengths in relationship-building, product education, and retention. You'll lead onboarding, drive adoption, and identify opportunities for deeper engagement, while providing customer insights to influence our product and service delivery. As a More ❯

team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of … customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John … Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

multi-disciplinary role at the intersection of consulting, product, and delivery -ideal for someone who thrives in ambiguity, loves problem-solving, and wants to see their work directly shape customer success. What You'll Do Own key enterprise deployments from discovery through rollout-ensuring our platform drives measurable results for legal and compliance teams. Serve as the strategic advisor … to customers, helping them navigate workflow redesign, automation opportunities, and change management. Translate business problems into product configurations , integrations, or solutions-collaborating closely with Engineering, Product, and Customer Success. Build deep customer insight and feed learnings back into our product roadmap and GTM strategy. Help define and scale playbooks for implementation, enablement, and long-term customer success. Work closely with cross-functional teams to ensure we're delivering value not just software . What You Bring 2-5 years in consulting, customer success, legal ops, product strategy, or implementation roles-ideally in SaaS, legaltech, or enterprise services. Strong project leadership skills and experience working with clients or senior internal business stakeholders. Understanding of legal More ❯

role We're looking for a Product Manager to join our Product & Technology team who will be accountable for a high-impact digital product central to the company's customer and commercial strategy. With delivery planning and execution managed by a dedicated team, you'll focus on defining direction, aligning cross-functional teams and making product decisions that start … with customer needs. This role will deliver meaningful value to the customer and contributes directly to the company's digital transformation goals. Who You Are You are highly collaborative, analytical and thrive in cross-functional environments - working with multiple teams and to turn shared goals into successful products. You're comfortable using data, insight and research to … challenge assumptions, inform decisions and adjust direction with a customer-obsessed mindset. You are curious - open to feedback continuously looking to learn and improve. As a Product Manager you will; Product Ownership - Own and evolve a product plan for a few products (at all stages of the lifecycle) that supports strategic business goals and customer needs. Quarterly Planning More ❯

to the success of your role. You will have the ability to present in good detail to your Clients across a multitude of projects such as data, CDP, analysis, Insight, CRM & general day to day operations, giving our clients confidence in your ability to ensure the partnership has maximum impact. You will work with a well-established client and … the Horizon platform to its full potential. In support of the primary purpose, key tasks will include the following: - Responsible for understanding client reporting & their KPI’s and providing insight to other areas of the business that can help form strong development proposals Responsible for ensuring clients are always kept up to date with regular communication on projects which … attention to detail Enthusiastic & proactive demonstrating a positive attitude and approach Industry Experience B2C Data Analytics and Marketing Experience in professional client relationship management and evidence of delivering excellent customer service. Understanding the concept of a Customer Data Platform Strong understanding of all customer marketing communication channels Understanding of data modelling and CRM core principles Experience in More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯