6 of 6 Remote Permanent Customer Journey Map Jobs

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. … well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused ...

Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys. You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams, to translate complex … requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer-focused connections process. This role can is based from our Warwick office, and we continue to offer hybrid working from office and home. ...

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work … critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value. Experience developing a deep understanding of customer needs and translating them into clear requirements Able to combine technical competence with business and commercial awareness and excellent communications skills Knowledge ...

Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain, and distribute Product roadmaps to provide clarity on value outcomes of all planned work … critical in driving adoption, unlocking new use cases, and ensuring our IoT offering delivers measurable business value. Experience developing a deep understanding of customer needs and translating them into clear requirements Able to combine technical competence with business and commercial awareness and excellent communications skills Knowledge ...