9 of 9 Remote Permanent Customer Journey Map Jobs

engine visibility and rankings. Implement SEO best practices, including keyword research, on-page optimization, and meta descriptions. Identify and troubleshoot problems with the customer journey once they land on the website to ensure a smooth path to conversions. Assist submission to large aggregator site submissions for … optimize performance. Design and implement A/B testing strategies and other optimization tests to improve the performance of digital content and user experience. Map customer journeys and regularly audit the funnel to monitor anomalies or disconnected pathways to conversions. Secondary Responsibilities: Email Marketing: Assist in executing … in marketing. Experience with user behavior insights, joint scorecards, data-driven personalization, product-market fit and unifying the customer journey map to drive lead generation and conversions. Knowledge of B2B-specific current and emerging branding and marketing strategies, including B2B technology marketing and complex sales More ❯

with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention … and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring … customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks More ❯

quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital Touch CSM, you'll play a crucial role in enabling a strong customer outreach in … way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk. Why Join Us? We adhere to our values - Customer Success, Sense of Urgency, Employee Empowerment, Collaboration … growing team. Responsibilities: Maintain consistent digital interactions with customers, providing support and assistance as needed. Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth. Ability to manage a book of business comprising over 100 customers. Utilize software tools to keep customer records up More ❯

from discovery to delivery, taking responsibility for defining and prioritising backlogs, overseeing development, and monitoring quality assurance. Conduct user and market research, analysing customer behaviours, competitive landscapes, and industry trends to inform strategic decisions and identify growth opportunities. Facilitate workshops and stakeholder sessions to drive alignment, gather requirements … and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯

data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach … Experience working in a Contact Centre as an agent, manager, or support function; Expertise in analysing or managing unstructured data to build strong Customer Experience programs; Proven experience in driving value from integrated approaches to contact centre operations (including Agent Effectiveness, QAQM, and digital integrations); Experience leading CC … s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to More ❯

loyalty communications across digital channels-email, SMS, push notifications, and in-app messaging. You'll work cross-functionally to craft data-driven, personalized customer journeys that enhance retention, boost engagement, and increase lifetime value. Essential Functions Strategy & Execution: Develop and own the end-to-end loyalty communications strategy … with creative, data, and product teams to build campaign assets that align with the loyalty value proposition and brand. Data-Driven Personalization: Leverage customer data and insights to segment audiences and tailor communications for maximum relevance and effectiveness. Identify new opportunities to personalize content, timing, and channels using … across channels, including app push, SMS, email, and web experiences. Coordinate cross-functional inputs to ensure that loyalty messaging complements broader marketing and customer experience initiatives. Maintain compliance with relevant regulations (CAN-SPAM, TCPA, etc.) and platform policies. Campaign Operations & Optimization: Manage campaign calendars, workflows, and content delivery More ❯

As a MarTech Consultant, you will play a key role in shaping and delivering innovative marketing technology solutions that enhance customer engagement, personalization, and digital experience. You will work closely with clients to assess their marketing technology needs, recommend best-fit solutions, and support the implementation of cutting … needs while aligning with industry best practices. Implementation Support: Assist in the deployment and integration of marketing technology systems, ensuring smooth connectivity between customer data, content, and analytics platforms. Cross-functional collaboration: Work closely with marketers, data analysts, and technical teams to ensure effective project execution and alignment … with one or more leading MarTech platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, etc.). Understanding of marketing data models, analytics, customer journey mapping, and digital campaign execution. Strong analytical, problem-solving, and communication skills. Experience in working within Agile or hybrid delivery methodologies. More ❯

innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a … solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act More ❯

Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment. Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management Work closely with the VP of Growth to manage the paid search budget effectively, ensuring … tools and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing More ❯