19 of 19 Remote Permanent Genesys Jobs

value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world's most recognizable brands, to deliver services to augment their ability to execute a CX More ❯

AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯

AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯

and customers. Experience with digital receiver architecture and digital signal processing techniques. Experience with EM/RF design software (ADS, Microwave Office, HFSS , CST, Genesys). Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access More ❯

processing techniques. Familiarity with open architectures (e.g. Modular Open System Architecture). Experience with EM/RF design software (ADS, Microwave Office, HFSS , CST, Genesys). Citizenship Requirements: Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access More ❯

of AI to enhance service quality and efficiency. Awareness of the key technology players in the Service industry, including but not limited to Salesforce, Genesys, AWS, Microsoft, Google, NICE, Service Now. Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how you will achieve and deliver the More ❯

years of experience working with or in the Intelligence Community (IC). Experience with Model-Based Systems Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Overview Noblis and our wholly owned subsidiaries, Noblis ESI , and Noblis MSD tackle the nation's toughest problems and apply advanced solutions to More ❯

transport network KPIs. Supervision of quality control tasks for the elaboration of customer reports. Tools: O&M process management systems: iGRI, GEISER MAR/GENESYS, EMS. Network and performance monitoring and visualization systems: OMEGA, GEISER. Case escalation and coordination tools: GRI, Telco client emails. MS Office: Excel (advanced), PowerPoint, Word More ❯

cross-sector experience, including Automotive, Retail, Consumer Products, Energy & Utilities and Financial Services industries. • Working knowledge of Contact Centre technology (e.g., Salesforce, Zendesk, AWS, Genesys Cloud, Google CES, NICE CXOne) and automation solutions such as conversational AI and agent assist advantageous. Why you should consider Capgemini Growing clients' businesses while More ❯

position and is inside IR35 so will require working via an FCSA accredited umbrella company. Essential skills and experience Recent experience of working with Genesys as a contact centre solution Recent experience of working with SIP Servers or SIP registration LA International is a HMG approved ICT Recruitment and Project More ❯

ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep expertise in CCaaS platforms (Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud). They will collaborate with cross-functional teams-including … of relevant experience. Critical Skills: 7+ years of experience as a CCaaS Product Owner, Contact Center Technology Manager, or similar role with CCaaS platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with or other CRM. Strong understanding of contact center operations, case management, and omnichannel customer service. More ❯

ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep expertise in CCaaS platforms (Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud). They will collaborate with cross-functional teams-including … of relevant experience. Critical Skills: 7+ years of experience as a CCaaS Product Owner, Contact Center Technology Manager, or similar role with CCaaS platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with or other CRM. Strong understanding of contact center operations, case management, and omnichannel customer service. More ❯

ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep expertise in CCaaS platforms (Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud). They will collaborate with cross-functional teams-including … of relevant experience. Critical Skills: 7+ years of experience as a CCaaS Product Owner, Contact Center Technology Manager, or similar role with CCaaS platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with or other CRM. Strong understanding of contact center operations, case management, and omnichannel customer service. More ❯

ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep expertise in CCaaS platforms (Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud). They will collaborate with cross-functional teams-including … of relevant experience. Critical Skills: 7+ years of experience as a CCaaS Product Owner, Contact Center Technology Manager, or similar role with CCaaS platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with or other CRM. Strong understanding of contact center operations, case management, and omnichannel customer service. More ❯

ensuring seamless integration with Salesforce Service Cloud to deliver a unified agent and customer experience. The ideal candidate has deep expertise in CCaaS platforms (Genesys Cloud, Five9 or similar), AI-driven automation, WEM/WFM, and CRM integration (Salesforce Service Cloud). They will collaborate with cross-functional teams-including … of relevant experience. Critical Skills: 7+ years of experience as a CCaaS Product Owner, Contact Center Technology Manager, or similar role with CCaaS platforms (Genesys CX, Five9, or equivalent). 5+ years of experience with or other CRM. Strong understanding of contact center operations, case management, and omnichannel customer service. More ❯

a department that is continually on a journey of change. Key Responsibilities Partner Relationship Management: Serve as the primary interface for strategic partners (e.g., Genesys, AWS, Google, Cognigy) across all global regions. Build and maintain strong, mutually beneficial relationships from C-suite to operational levels. Ensure alignment between Sabio and … Skills Knowledge and Expertise Knowledge: Deep understanding of the CX technology landscape, including cloud platforms and AI-driven solutions. Knowledge of partner ecosystems, particularly Genesys, AWS, and other leading CX technology providers. Strong grasp of commercial models, including ACV, gross profit metrics, and joint go-to-market strategies. Skills: Exceptional … and executing multi-region partnership strategies. Ability to align complex internal and external priorities to drive business outcomes. Technologies: Customer Experience (CX) platforms (e.g., Genesys Cloud, AWS Connect) CRM and pipeline management tools (e.g., Salesforce) Data analytics and AI/ML technologies. Cloud-based infrastructure and SaaS models. Qualifications: Bachelor More ❯

and telephony architecture and protocols to design and optimise CCaaS implementations. Vendor Agnostic Expertise: Demonstrate expertise with at least three major CCaaS vendors (e.g., Genesys, NICE, Odigo, Content Guru, Twilio, Five9, Amazon Connect). Provide impartial guidance on platform selection based on customer needs, highlighting the strengths and limitations of … role combining technical and business expertise, specialising in CCaaS technologies and customer experience. Hands-on expertise with at least three CCaaS vendors, such as Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, or Amazon Connect. Experience working with both public and private sector clients, with the ability to navigate their … unique challenges in pre-sales and delivery. Relevant certifications such as Genesys Certified Professional, AWS Certified Solutions Architect, TOGAF, ITILv4 Foundation, and/or project management qualifications (e.g. SAFe, AgilePM, PRINCE2, PMP). Certifications in cloud-native architecture, enterprise systems integration, or DevOps methodologies are highly desirable. Your security clearance More ❯

CCaaS design, ensuring the solution is scalable, cost-effective, and efficient. Vendor Agnostic Expertise - Hands-on experience with at least three CCaaS platforms, including Genesys, NICE, Odigo, Verint, Content Guru, Twilio, Five9, Amazon Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets … components of CCaaS, including voice, chat, email, social media, and workforce management solutions. Experience working across multiple CCaaS platforms and cloud vendors, such as Genesys, Five9, Twilio, Amazon Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience More ❯

Position: CloudCX Chatbot Developer Location: Bristol, UK - Hybrid Two days onsite Duration: B2B Contract Job Description: As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty … Key Responsibilities: Design develop and deploy chatbots using the Genesys CloudCX platform to automate customer interactions across multiple channels Collaborate with crossfunctional teams to understand business requirements and design chatbot workflows that meet customer needs Implement natural language processing NLP capabilities to enable conversational interactions and enhance user experience Integrate … chatbot performance and functionality based on user feedback and analytics insights Desired Skills and Experience: Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks Strong understanding of NLP More ❯