Information Technology Help Desk Technician
Chicago, Illinois, United States
Hybrid / WFH Options
Hybrid / WFH Options
Old Republic Specialty Insurance Group
Title: Help Desk Technician Location/Schedule: Chicago/Hybrid, 3 days in-office Department: Information Technology Classification: Non-Exempt Who We Are: Old Republic International Corporation (ORI), which traces its beginning to 1923, is a Fortune 500 company and one of the nation's … trust that policyholders, shareholders and other important stakeholders place in us. Position Overview: We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for providing first-level technical … maintenance of M365 accounts, including user permissions, email distribution lists, and security settings. Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues. Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate More ❯
Employment Type: Permanent
Salary: USD Annual
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