London, South East, England, United Kingdom Hybrid / WFH Options
Hire Ground Ltd
ICT Services Manager - S upported Housing/Living - SE London - £54k to £60k DOE An award winning supported housing and assisted living service, is looking for an Information and communication technology (ICT) Services Manager to join its team, reporting to and working with the Business Operations Leader and Director, as well as interacting with external and … experiences/situations, helping them towards their journey into independent living again and social cohesion. This is a very hands-on role. Will be managing, primarily, the organisation’s ICT infrastructure and IaaS systems, digital services and SaaS platforms. Bridging the gap between technical support and strategic digital delivery by providing ICT support, leading the implementation and optimisation … user needs are clearly communicated and support is delivered effectively. While 1st, 2nd, and the vast majority of 3rd line support is outsourced, maintain oversight and continuity across all ICT services. Technology Enablement and Innovation, supporting the ICT strategy. Governance and Compliance Project Ownership and Delivery On-Site Support and Stakeholder Engagement ICT Systems Management and Technical More ❯
Venesky-Brown’s client, a public sector organisation with various locations across Scotland, is currently looking to recruit a ICT Service Desk Manager for an initial 3 month contract with option to extend on a rate of £195.09/day PAYE – working 37 hours per week (09:00 to 17:00, Monday to Friday, however service desk is … so some evening/night/weekend shifts may be required). This role will be hybrid working. Responsibilities: - Provide Service Desk Management support. - Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Essential … degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. - Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. - Experience of incident management across varying technologies - High level of familiarity of the concepts, standards, technology, tools More ❯
Venesky-Brown’s client, a public sector organisation with various locations across Scotland, is currently looking to recruit a ICT Service Desk Manager for an initial 3 month contract with option to extend on a rate of £195.09/day PAYE – working 37 hours per week (09:00 to 17:00, Monday to Friday, however service desk is … so some evening/night/weekend shifts may be required). This role will be hybrid working. Responsibilities: - Provide Service Desk Management support. - Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests. Essential … degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. - Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. - Experience of incident management across varying technologies - High level of familiarity of the concepts, standards, technology, tools More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
eTech Partners
Digital Head of ICT/IT Manager-Remote ( THIS IS NOT A PROJECT MANAGER) My client is a leading Not-for-Profit organisation has a fantastic opportunity for an exp Digital IT Manager to take ownership of the Post digital technology function This role is remote with expectations of twice month on site in their London More ❯
ICT Service Desk Manager – Contract Opportunity Location: Hybrid – Scotland-based (regional site flexibility) Day Rate: £180 day (Inside IR35)via Umbrella Start Date: ASAP Duration: 3 months initially, with a potential 4-week extension Hours: 37 hours/week | Mon–Fri | Flexibility for 24/7 cover as required Travel: Occasional travel between regional sites About the Role … Are you an experienced ICT Service Desk Manager with a deep understanding of IT service delivery and operational excellence? We're looking for an interim professional to lead a review and improvement programme for a critical IT service desk operation. In this role, you'll provide hands-on leadership, perform a gap analysis, and offer actionable recommendations to … offering a rare opportunity to make a measurable impact within a nationally recognised organisation. What You’ll Be Doing Review and enhance the effectiveness of the 24/7 ICT Service Desk Conduct a comprehensive gap analysis across key service delivery areas Recommend improvements in KPI and SLA tracking, reporting, and escalation processes Assess current staffing models and propose More ❯
ICT Service Desk Manager – Contract Opportunity Location: Hybrid – Scotland-based (regional site flexibility) Day Rate: £180 day (Inside IR35)via Umbrella Start Date: ASAP Duration: 3 months initially, with a potential 4-week extension Hours: 37 hours/week | Mon–Fri | Flexibility for 24/7 cover as required Travel: Occasional travel between regional sites About the Role … Are you an experienced ICT Service Desk Manager with a deep understanding of IT service delivery and operational excellence? We're looking for an interim professional to lead a review and improvement programme for a critical IT service desk operation. In this role, you'll provide hands-on leadership, perform a gap analysis, and offer actionable recommendations to … offering a rare opportunity to make a measurable impact within a nationally recognised organisation. What You’ll Be Doing Review and enhance the effectiveness of the 24/7 ICT Service Desk Conduct a comprehensive gap analysis across key service delivery areas Recommend improvements in KPI and SLA tracking, reporting, and escalation processes Assess current staffing models and propose More ❯