17 of 17 Remote Permanent IVR Jobs

as they arise and addresses all applicable cybersecurity regulatory requirements. Create and run reports, as necessary. Manage telecommunications system, intercom communications, call routing, interactive voice response units, voice recording, voice over IP and computer telephony integration. Responsible for the company's fiber infrastructure including design, maintenance, and repair. Responsible for More ❯

NGD with external systems and identify opportunities for operational efficiencies. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech Interactive Voice Response, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming More ❯

support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

Implementing structured QA frameworks, coaching, and KPI-based development plans Driving continuous improvement initiatives across people, processes, and platforms Leading digital transformation (CRM upgrades, IVR automation, self-service solutions) Working cross-functionally with sales, logistics, finance, and IT to improve the customer journey Reporting key performance outcomes to the senior More ❯

FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯

FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯

FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 2-3 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 2-3 years of experience More ❯

centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯

UC) clients. Support installation and lead the maintenance of systems, software, and hardware (i.e. Private Branch Exchange (PBX), voicemail, Call Recording System, CTI systems, IVR, Auto Dialer, voice mail etc. Configure and install server hardware, software and peripheral components according to design or installation specifications and ensure operability. Assist with … of the production and non-production environments. Troubleshoot problems as they arise and assist with solving the problems. Create and maintain thorough documentation. Deploy IVR applications and monitors PBX Related Systems to ensure full functionality. EDUCATION AND EXPERIENCE Minimum Qualifications: Bachelor's degree in Computer Science or Information Technology (IT More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

and feedback. CCaaS & Salesforce Integration Ensure real-time synchronization between CCaaS and Salesforce for seamless case management and agent efficiency. Optimize omnichannel routing, CTI, IVR, and AI-powered self-service capabilities. Work with IT and vendors to enhance contact center automation, Workforce Engagement Management (WEM), and analytics. Cross-Functional Collaboration … center operations, case management, and omnichannel customer service. Strong understanding of Salesforce Service Cloud integration with CCaaS solutions. Experience with AI-powered automation, conversational IVR, and real-time analytics. Proven track record in agile product management, backlog prioritization, and roadmap execution. Additional Skills: Experience integrating CCaaS with Salesforce Service Cloud More ❯

team on a contract basis. This is a hybrid role supporting strategic AI and conversational design initiatives, focused on creating user-centric chatbot and IVR experiences. About the Opportunity: Hybrid or Remote: Hybrid - 10+ days/month onsite at McLean, VA HQ Schedule: Standard business hours Setting: Financial services/… W-2 or C2C accepted Responsibilities: The UX Content/Conversation Designer will be responsible for: Designing end-to-end conversation flows for chatbot, IVR, and other conversational interfaces Writing and editing natural, user-friendly conversational content that aligns with brand voice Collaborating with product managers, engineers, and UX researchers More ❯

US CITIZENS/Green Card Holders/EAD Green Card Holders ONLY NO THIRD PARTIES PLS THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - Email: saakshi(at)zilliontechnologies More ❯