1 to 25 of 45 Remote Permanent Journey Map Jobs

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

within Agile environments, ideally focused on mobile or digital products. A solid track record of delivering app solutions that improve customer engagement, usability, and satisfaction. Familiarity with user journey mapping, app performance metrics, design systems, and accessibility best practices (e.g., WCAG compliance). Comfortable working with cross-functional squads including UX/UI designers, developers, testers, and commercial More ❯

within Agile environments, ideally focused on mobile or digital products. A solid track record of delivering app solutions that improve customer engagement, usability, and satisfaction. Familiarity with user journey mapping, app performance metrics, design systems, and accessibility best practices (e.g., WCAG compliance). Comfortable working with cross-functional squads including UX/UI designers, developers, testers, and commercial More ❯

experiences across mobile and Lead cross-functional partners to develop concepts of varying complexing and generate new ideas and feature direction working directly with internal users Create user journey maps, wireframes, prototypes, high-fidelity designs, and specs that document key use cases and user stories, working with teams to determine the most effective and efficient implementation approaches and More ❯

/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

Interest or experience in customer experience and Voice of Customer (VoC) insights. Bonus skills (not required): Experience with predictive modelling, NLP, or large language models. Exposure to customer journey mapping. Knowledge of additional languages (French, Spanish, or German). What's on Offer Opportunities to work across multiple European locations. Flexible working arrangements and job share opportunities. A More ❯

such as MuleSoft. • Working knowledge of Customer Experience (CX) and User Experience/User Interface (UX/UI), Section 508, United States Web Design System (USWDS), and Customer Journey Mapping (CJM). • Working knowledge of Application Security implementation, including NIST 800-53 R5 security controls. Education: • Bachelor's degree in computer science, Software Engineering, Information Management Systems, or More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the 'Apply now' button and complete the application form. More ❯

Key Skills & Experience Strong programming ability, ideally with Python. Hands-on experience with Generative AI tools, frameworks, and orchestration techniques. Background in customer experience or service design, including journey mapping. Experience in ROI modelling and business case development. Ability to collaborate across sales, product, and engineering teams. Excellent communication and storytelling skills, especially using data. Awareness of ethical More ❯

POMs, Senior POMs, Lead POM & Delivery & Design Director to build aligned, ranked cross portfolio backlog. Working with key stakeholders, define end-to-end user story maps and customer journey maps and identify future development needs. Develop, maintain , and distribute Product roadmaps to provide clarity on value outcomes of all planned work over a 12-month period. Working with More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

developers, designers, and stakeholders to optimise user journeys and deliver impactful digital experiences. Key Responsibilities: Own the optimisation of digital products, improving UX, accessibility, and performance Lead user journey mapping across web and mobile, ensuring inclusive and insight-led design Define user stories and guide development teams through delivery Collaborate with internal teams and external partners to deliver More ❯