2 of 2 Remote Permanent Senior Support Manager Jobs

Company description: Senior Support Manager Location: Waterlooville Role Type:Full-Time, Permanent This role is responsible for leading and managing the Customer Support teams for Swan and The EPOS Bureau to deliver a world-class support service to the customers, and ensuring a strong, fit … for purpose and effective customer support capability. Accountable for overseeing all levels of support teams and ensuring customer satisfaction is meet at all times. Job description: What Youll Be Doing: Manage and support the Customer Support Managers to support their teams Manage KPIs and ensure … that SLAs are met across all the support function. Coach and mentor the Customer Support Managers, providing them with the tools they require to carry out their daily roles Carry out performance management and regular one to ones for the Customer Support Managers, identifying areas of growth More ❯

Job Title: Senior IT Club Implementation Services and Club Operations Support Manager Job Summary: The Senior IT Club Implementation Services and Club Operations Support Manager is responsible for overseeing the implementation, operational support, and lifecycle management (LCM) of all IT-related hardware and … scale IT initiatives, coordinating internal and external project management resources to ensure timely and budget-conscious project completion. Operational Management: Provide continuous (24x7) technical support for software and hardware issues, ensuring minimal downtime and optimal operational efficiency. Monitor system performance proactively, addressing and resolving issues swiftly to ensure smooth … Information Technology, Computer Science, or a related discipline required. 7-10 years of experience in IT management, with proven leadership in retail technology implementation, support, and lifecycle management. Strong experience managing technical teams and large-scale IT projects. Demonstrated expertise with SOX, PCI compliance, and IT governance. Excellent communication More ❯