Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a servicecatalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for servicecatalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯
Winchester, Hampshire, United Kingdom Hybrid / WFH Options
Arqiva
Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a servicecatalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for servicecatalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯
Huddersfield, Yorkshire, United Kingdom Hybrid / WFH Options
Arqiva
Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a servicecatalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for servicecatalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Newcastle University
great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed … people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. ServiceCatalogue Management: Ensure that the IT ServiceCatalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions More ❯
team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual and … managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the ServiceCatalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/user … the impact of Incidents. Oversee Support Services team participation in product stakeholder review meetings, highlighting specific areas of improvement in the ServiceCatalogue and associated documentation, which improves the overall service delivery. Develop and maintain a strong working knowledge of teams, and their products, and More ❯
Business Analyst. Home based role. Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role involves working with team members, stakeholders, and end users … Client Scripts, Workflows, Form Design and UI Action. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, ServiceCatalogue, CMDB, Performance Analytics and Reporting. Excellent understanding of ServiceNow platform. Strong communication skills. Ability to gain SC clearance or ideally already possess it. About … colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. What's in it for you? Opportunity to progress your More ❯
Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Manager to join their team in London. Key skills required for this role IT Management, Service Delivery, IT Service Delivery Important IT Management, Service Delivery, IT Service Delivery This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with … Collaborate to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, ServiceCatalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯
City, Aberdeen, United Kingdom Hybrid / WFH Options
Baker Hughes Gruppe
DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions of … security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC servicecatalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M&A … accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯
Reston, Virginia, United States Hybrid / WFH Options
ICF
Security Framework Support Information Security Center vulnerability management groups by performing asset inventory, secure configurations and continuous monitoring, tracking and reporting and vulnerability service catalog. Support Vulnerability Management activities related specifically to Cloud systems, High Value Assets (HVAs), Mobile Device, and Internet of Things (IoT) assets including testing More ❯
ITOM functionality and how it supports enterprise IT operations Hands-on experience with key ServiceNow modules: Change, Incident, Problem, Knowledge, CMDB, ServiceCatalogue Strong business and operational architecture knowledge, with awareness of cross-functional impacts Expertise in designing and implementing business processes aligned to ServiceNow capabilities Proficient More ❯
Lichfield, Staffordshire, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
along with transition plans. - Lead the development and implementation of architecture governance frameworks and standards. - Create and maintain architectural documentation, including roadmaps and service catalogues. - Provide architectural support to projects, ensuring technology solutions meet business requirements. Skills: * Experience with IS technology solution implementations * 5+ years of experience with More ❯
Fairfax, Virginia, United States Hybrid / WFH Options
Metronome LLC
ones, and supporting various business needs. Required Skills Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (ServiceCatalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow and third … party systems via REST/SOAP APIs. Use Flow Designer to improve servicecatalog offerings and automate workflows. Provide technical design guidance, troubleshoot issues, and ensure platform optimizations. Participate in all phases of the SDLC: requirements gathering, design, development, testing, and deployment. Collaborate with stakeholders to understand business … experience as a ServiceNow Developer or Admin. Strong expertise with JavaScript, HTML, CSS, and REST/SOAP APIs. Experience in core ServiceNow modules (ServiceCatalog, Asset, SAMP, IRM, Discovery, Service Mapping). Experience with ServiceNow platform administration and customization. Experience with Flow Designer, Workspaces, and UI More ❯
of office IT and audio-visual equipment, including regular testing and maintenance, where required. Input and upkeep of the GamCare IT ServiceCatalogue and knowledge base, documenting of all processes and tasks. Ensuring the minimum downtime of systems by supporting the enforcement of supplier service … and speed of response appropriate to the degree of priority/urgency. Day to day liaison between GamCare staff and third-party IT service providers. Supporting IT risk management and threat assessment. Reporting current trends of incoming IT incidents. Benefits You Can Enjoy33 days basic annual leave entitlement More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Metronome LLC
optimizing existing ones, and supporting various business needs. Key Responsibilities: Design, configure, and develop custom ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and Service Catalog. Maintain and enhance core ServiceNow modules (ServiceCatalog, Asset, IRM, Discovery, etc.). Develop and maintain integrations between ServiceNow and third … party systems via REST/SOAP APIs. Use Flow Designer to improve servicecatalog offerings and automate workflows. Provide technical design guidance, troubleshoot issues, and ensure platform optimizations. Participate in all phases of the SDLC: requirements gathering, design, development, testing, and deployment. Collaborate with stakeholders to understand business … experience as a ServiceNow Developer or Admin. Strong expertise with JavaScript, HTML, CSS, and REST/SOAP APIs. Experience in core ServiceNow modules (ServiceCatalog, Asset, SAMP, IRM, Discovery, Service Mapping). Experience with ServiceNow platform administration and customization. Experience with Flow Designer, Workspaces, and UI More ❯
South East London, London, United Kingdom Hybrid / WFH Options
TEN10 SOLUTIONS LIMITED
Technical Test Consultant , youll: Implement automation for ServiceNow modules using the Automated Test Framework (ATF) on the ServiceNow instance for core modules and Service Catalogs. Implement in-sprint automation for changes or enhancements to any modules, changes to existing Service Catalogs , or new ServiceMore ❯
Laurel, Maryland, United States Hybrid / WFH Options
TEKsystems c/o Allegis Group
component specifications. • Responsible for understanding entire projects or processes spanning multiple technical areas. • Support risk assessment, risk management, security control assessment, continuous monitoring, service design, and other IA program support functions. • Support and assist in documentation production using various software tools and applying consistent formatting and style throughout … remediation; Document detailed Plans of Actions and Milestones (POAMs) for all open findings. • Supporting risk assessment, risk management, security control assessment, continuous monitoring, service design, and other IA program support functions. • Employing SE approach for systems planning design, execution, and sustainment. Basic Qualifications: • Requires a US Citizenship. • Hold … accordance with US Government (USG), Department of Defense (DOD) • Experience with the ServiceNow application. Preferred Qualifications • ServiceNow Platforms modules: Discovery, Event Management, Scripting, Service Mapping, Business Rules, Script Includes, Custom applications, Orchestration, Workflows, Service Catalog. • Strong knowledge of server & network infrastructure and the related configuration items More ❯
Cambridge, Massachusetts, United States Hybrid / WFH Options
Takeda
category strategy(s) into day-to-day buying activity through the development and maintenance of best practice buying channels, procurement content (pricing, terms, service catalogues, buying guides etc.) Partner with budget holders and buyers within the region's business to ensure a frictionless, rapid, and effective day-to … and prioritize) Savings delivery from the deployment of multiple levers - demand and supply-side Excellent interpersonal, communication, negotiation, and presentation skills Superior customer service and relationship-building skills, and business partnering abilities Superior negotiation experience and expert Statement of Work preparation Market and supplier knowledge Punctuality, accuracy, and More ❯
Reston, Virginia, United States Hybrid / WFH Options
CGI
Hibernate AWS development experience using Java, Node.js, Lambda/API Gateway services and scripting. Experience with AWS code pipeline, AWS deployment automation, AWS Service Catalog. Design, build, test, deploy and support deployment of tools in AWS. Strong experience in AWS EC2, ESC, S3, Cloudformation Solid understanding of Cloud … it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can More ❯