1 to 25 of 400 Remote Permanent Service Delivery Jobs

Role : Service Delivery Manager Public Sector Contract Rate : Up to 650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview: We … are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the contract, including More ❯

Service Delivery Manager £550 to 650 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent Service Delivery Manager - Active Security Clearance Required Contract | Inside IR35 (£550-£650 per day) Hybrid - 1 day per month on client site + quarterly 2-day planning events in Birmingham (mandatory) About the Role We are seeking an experienced Service Delivery Manager with active UK Security Clearance to join a leading defence and intelligence organisation. This position is central to managing the delivery of complex managed service contracts, ensuring performance, compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line with contractual SLAs, budgets, and KPIs. Serve as the client's single point of contact for service delivery and escalation. Produce service More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical … delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

We are actively building diverse teams and welcome applications from everyone. Role: Service Delivery Manager Location: SCC Site (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £47,000 - £52,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year … Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role Purpose The Service Delivery Manager Level 2 (SDM2) role manages a single large strategic customer or a portfolio of Customer accounts that are representative of Highly Complex, Strategic or Accounts within … the TOP 40 classification with annual account revenues up to £4m per annum. Success in this role will be demonstrated through managing provisioned SCC services to contracted service levels delivering a high level of customer satisfaction underpinned by CSI (Continuous Service Improvement) initiatives and developing a value-add proposition. Ultimately, ensuring customer retention, growth and transformation is delivered More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to 113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Join the Digital Future at the University of Portsmouth! Position: Senior Service Delivery Analyst Team: IS Service Delivery Are you ready to make a real impact in a vibrant, forward-thinking university? The University of Portsmouths IS Service Delivery Team is on the lookout for a passionate and experienced Senior Service Delivery Analyst to join our friendly, collaborative crew. As a key player in our Service Delivery team, youll be the go-to expert for delivering top-tier IT support across the university. Whether its via phone, remote access, or deskside assistance … technology supports learning, research, and operations. Youll work with a supportive team that values collaboration, growth, and creativity. If youre a tech-savvy problem solver with a passion for service excellence and a desire to drive change, wed love to hear from you! This position is working on-site only, so we are unable to support hybrid working for More ❯

people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Join the Digital Future at the University of Portsmouth! Position: Senior Service Delivery Analyst Team: IS Service Delivery Are you ready to make a real impact in a vibrant, forward-thinking university? The University of Portsmouths IS Service Delivery Team is on the lookout for a passionate and experienced Senior Service Delivery Analyst to join our friendly, collaborative crew. As a key player in our Service Delivery team, youll be the go-to expert for delivering top-tier IT support across the university. Whether its via phone, remote access, or deskside assistance … technology supports learning, research, and operations. Youll work with a supportive team that values collaboration, growth, and creativity. If youre a tech-savvy problem solver with a passion for service excellence and a desire to drive change, wed love to hear from you! This position is working on-site only, so we are unable to support hybrid working for More ❯

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire … Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and … implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You’ll Do Lead ICT service More ❯

A Leading Consultancy is seeking x5 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key … role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices. If … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation. Implement and manage a service More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. … Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs. Oversee the logging, triage, and progression of all support tickets, ensuring … timely resolution and effective escalation where necessary. Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency. Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk More ❯

empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. … Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs. Oversee the logging, triage, and progression of all support tickets, ensuring … timely resolution and effective escalation where necessary. Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency. Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk More ❯