Service Delivery Jobs with Hybrid/Remote/WFH Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 28 May 2025, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 171 109 138
Rank change year-on-year -62 +29 +38
Permanent jobs citing Service Delivery 404 915 1,007
As % of all permanent jobs with a WFH option 2.17% 2.68% 2.52%
As % of the Processes & Methodologies category 2.31% 2.95% 2.62%
Number of salaries quoted 226 601 706
10th Percentile £29,831 £32,500 £28,313
25th Percentile £43,250 £41,250 £41,250
Median annual salary (50th Percentile) £57,750 £55,000 £55,000
Median % change year-on-year +5.00% - -
75th Percentile £68,750 £66,500 £75,000
90th Percentile £77,500 £80,000 £95,000
UK median annual salary £55,000 £50,000 £52,500
% change year-on-year +10.00% -4.76% +5.00%

All Process and Methodology Skills
Work from Home

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,498 30,975 38,433
As % of all permanent jobs with a WFH option 93.97% 90.61% 96.05%
Number of salaries quoted 9,196 23,429 26,704
10th Percentile £27,250 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £58,000 £57,500 £62,500
Median % change year-on-year +0.87% -8.00% +4.17%
75th Percentile £77,500 £75,000 £82,500
90th Percentile £102,500 £95,000 £100,000
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with Hybrid/Remote/WFH options

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Service Delivery over the 6 months to 28 May 2025.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (4.95%) SharePoint
2 6 (1.49%) Microsoft Exchange
3 4 (0.99%) CMS
3 4 (0.99%) Headless CMS
4 3 (0.74%) nginx
5 1 (0.25%) NetWeaver
5 1 (0.25%) Tomcat
5 1 (0.25%) Umbraco
5 1 (0.25%) WordPress
Applications
1 30 (7.43%) Microsoft Excel
2 26 (6.44%) Microsoft Office
3 23 (5.69%) Microsoft PowerPoint
4 5 (1.24%) Spreadsheet
4 5 (1.24%) Stata
5 4 (0.99%) Microsoft Project
6 1 (0.25%) Camtasia
Business Applications
1 7 (1.73%) Salesforce CRM
2 6 (1.49%) Dynamics CRM
3 5 (1.24%) Shopify
4 2 (0.50%) Dynamics NAV
4 2 (0.50%) Infor M3
5 1 (0.25%) CiviCRM
5 1 (0.25%) Dynamics GP
5 1 (0.25%) Elite 3E
5 1 (0.25%) Oracle Subledger Accounting
5 1 (0.25%) Orchard Housing
5 1 (0.25%) Remedy ITSM
5 1 (0.25%) Sage 200
5 1 (0.25%) SAP S/4HANA
Cloud Services
1 109 (26.98%) Azure
2 56 (13.86%) Power Platform
3 50 (12.38%) Microsoft 365
4 35 (8.66%) AWS
5 27 (6.68%) Dynamics 365
6 26 (6.44%) Entra ID
7 16 (3.96%) Azure DevOps
7 16 (3.96%) PowerApps
8 13 (3.22%) Azure Monitor
9 12 (2.97%) SaaS
10 7 (1.73%) Azure Data Factory
10 7 (1.73%) Azure Logic Apps
10 7 (1.73%) Microsoft Copilot
10 7 (1.73%) Power Automate
11 6 (1.49%) GCP
12 5 (1.24%) OneDrive
13 4 (0.99%) Cloud Computing
13 4 (0.99%) Contentstack
13 4 (0.99%) Serverless
13 4 (0.99%) SuccessFactors
Communications & Networking
1 85 (21.04%) Broadband
2 17 (4.21%) Wireless
3 16 (3.96%) WAN
4 15 (3.71%) LAN
5 14 (3.47%) Network Security
6 13 (3.22%) Firewall
7 10 (2.48%) DNS
7 10 (2.48%) WLAN
8 7 (1.73%) DHCP
8 7 (1.73%) TCP/IP
8 7 (1.73%) VPN
9 5 (1.24%) Wi-Fi
10 4 (0.99%) Internet
11 3 (0.74%) Intrusion Detection
12 2 (0.50%) VLAN
12 2 (0.50%) Wireless Security
13 1 (0.25%) Cisco ISE
13 1 (0.25%) NetScaler
13 1 (0.25%) SD-WAN
13 1 (0.25%) VXLAN
Database & Business Intelligence
1 31 (7.67%) Power BI
2 20 (4.95%) Data Mining
3 19 (4.70%) BusinessObjects
3 19 (4.70%) SQL Server
4 15 (3.71%) SQL Server Integration Services
5 10 (2.48%) SQL Server Reporting Services
6 9 (2.23%) DB2
6 9 (2.23%) Relational Database
7 7 (1.73%) Data Warehouse
8 5 (1.24%) Microsoft Analysis Services
8 5 (1.24%) SQL Server Analysis Services
9 3 (0.74%) Amazon RDS
9 3 (0.74%) MariaDB
10 2 (0.50%) Elasticsearch
10 2 (0.50%) PostgreSQL
10 2 (0.50%) Tableau
11 1 (0.25%) Electronic Patient Records
11 1 (0.25%) SAP BW
11 1 (0.25%) SAP Data Services
11 1 (0.25%) SAP HANA
Development Applications
1 10 (2.48%) JIRA
1 10 (2.48%) Visual Studio
2 6 (1.49%) SQL Server Management Studio (SSMS)
3 2 (0.50%) GitLab
4 1 (0.25%) Oracle Forms
General
1 224 (55.45%) Social Skills
2 83 (20.54%) Games
3 53 (13.12%) Finance
4 48 (11.88%) Analytical Skills
5 42 (10.40%) Retail
6 33 (8.17%) Public Sector
7 24 (5.94%) Inclusion and Diversity
8 20 (4.95%) Legal
9 18 (4.46%) Law
10 12 (2.97%) Marketing
10 12 (2.97%) Pharmaceutical
11 10 (2.48%) Tech for Good
12 9 (2.23%) Presentation Skills
13 8 (1.98%) Telecoms
14 5 (1.24%) Organisational Skills
15 4 (0.99%) Advertising
15 4 (0.99%) Back Office
15 4 (0.99%) Influencing Skills
16 3 (0.74%) Banking
17 2 (0.50%) Police
Job Titles
1 100 (24.75%) Senior
2 79 (19.55%) Engineering Manager
2 79 (19.55%) ServiceNow Manager
3 78 (19.31%) Senior Manager
3 78 (19.31%) Senior Service Manager
4 41 (10.15%) Lead
5 40 (9.90%) Analyst
6 36 (8.91%) IT Manager
7 34 (8.42%) IT Support
7 34 (8.42%) Service Manager
8 27 (6.68%) Consultant
9 26 (6.44%) Developer
10 23 (5.69%) Support Analyst
11 19 (4.70%) Delivery Manager
11 19 (4.70%) Service Delivery Manager
12 18 (4.46%) Junior
12 18 (4.46%) Junior Developer
13 17 (4.21%) 1st Line Support
14 14 (3.47%) Applications Manager
14 14 (3.47%) Support Manager
Libraries, Frameworks & Software Standards
1 23 (5.69%) .NET
2 12 (2.97%) .NET Framework
3 10 (2.48%) Web Services
4 9 (2.23%) ASP.NET
5 5 (1.24%) React
6 4 (0.99%) Django
6 4 (0.99%) Express.js
6 4 (0.99%) Flask
6 4 (0.99%) MACH
6 4 (0.99%) Next.js
6 4 (0.99%) Node.js
6 4 (0.99%) REST
7 3 (0.74%) ASP.NET Web API
7 3 (0.74%) Entity Framework
7 3 (0.74%) HTML
7 3 (0.74%) Lambda Expressions
7 3 (0.74%) LINQ
8 2 (0.50%) CSS
9 1 (0.25%) SOAP
9 1 (0.25%) XML
Miscellaneous
1 112 (27.72%) Management Information System
2 83 (20.54%) Product Ownership
3 79 (19.55%) Video\Live Streaming
4 18 (4.46%) Data Structures
5 17 (4.21%) Self-Motivation
6 15 (3.71%) Onboarding
7 12 (2.97%) Driving Licence
7 12 (2.97%) EPoS
8 8 (1.98%) CMDB
8 8 (1.98%) NHS
9 6 (1.49%) Enterprise Software
9 6 (1.49%) Virtual Team
10 5 (1.24%) Legacy Systems
10 5 (1.24%) Microsoft Licensing
11 4 (0.99%) Hackathon
11 4 (0.99%) Mobile Games
11 4 (0.99%) Security Posture
11 4 (0.99%) Tandem
12 3 (0.74%) Analytical Mindset
12 3 (0.74%) Data Centre
Operating Systems
1 43 (10.64%) Windows
2 13 (3.22%) Windows 10
3 12 (2.97%) Mac OS
4 11 (2.72%) Apple iOS
5 6 (1.49%) Windows Server
6 4 (0.99%) Linux
7 3 (0.74%) VMS
8 1 (0.25%) AIX
8 1 (0.25%) Android
8 1 (0.25%) Red Hat Enterprise Linux
8 1 (0.25%) Unix
Processes & Methodologies
1 146 (36.14%) Change Management
2 124 (30.69%) ITSM
3 120 (29.70%) Problem Management
4 105 (25.99%) Incident Management
5 100 (24.75%) Roadmaps
6 98 (24.26%) Computer Science
6 98 (24.26%) Software Engineering
7 91 (22.52%) ITIL
8 79 (19.55%) Deployment Automation
8 79 (19.55%) Software Delivery
8 79 (19.55%) Validation
9 77 (19.06%) Problem-Solving
10 69 (17.08%) Service Management
11 67 (16.58%) Customer Service
12 62 (15.35%) Continuous Improvement
13 50 (12.38%) Mentoring
14 47 (11.63%) Coaching
15 43 (10.64%) Agile
16 42 (10.40%) DevOps
17 37 (9.16%) CRM
Programming Languages
1 48 (11.88%) SQL
2 19 (4.70%) C#
3 18 (4.46%) VBA
4 11 (2.72%) Python
5 10 (2.48%) T-SQL
6 9 (2.23%) PL/SQL
6 9 (2.23%) VB.NET
7 7 (1.73%) PowerShell
8 6 (1.49%) R
9 2 (0.50%) Java
10 1 (0.25%) ABAP
10 1 (0.25%) Bicep
10 1 (0.25%) C
10 1 (0.25%) JavaScript
Qualifications
1 138 (34.16%) Degree
2 85 (21.04%) Computer Science Degree
3 14 (3.47%) ITIL Certification
4 13 (3.22%) Security Cleared
5 12 (2.97%) Microsoft Certification
6 9 (2.23%) SC Cleared
7 6 (1.49%) Azure Certification
7 6 (1.49%) CCNA
7 6 (1.49%) Cisco Certification
7 6 (1.49%) MCITP
7 6 (1.49%) Network+ Certification
8 5 (1.24%) AWS Certification
9 4 (0.99%) AWS Certified DevOps Engineer
9 4 (0.99%) CISSP
9 4 (0.99%) DBS Check
9 4 (0.99%) ITIL Foundation Certificate
10 3 (0.74%) BPSS Clearance
10 3 (0.74%) GISP
10 3 (0.74%) PMI Certification
10 3 (0.74%) PMP
Quality Assurance & Compliance
1 21 (5.20%) SLA
2 15 (3.71%) QA
3 11 (2.72%) Accessibility
4 10 (2.48%) GDPR
5 8 (1.98%) ISO/IEC 27001
6 4 (0.99%) NIST
7 3 (0.74%) Cyber Essentials
7 3 (0.74%) ISO 9001
7 3 (0.74%) Sarbanes-Oxley
8 2 (0.50%) COBIT
8 2 (0.50%) Cyber Essentials PLUS
8 2 (0.50%) PMO
9 1 (0.25%) Data Quality
9 1 (0.25%) GRC
9 1 (0.25%) HIPAA
9 1 (0.25%) ISO 13485
9 1 (0.25%) ISO 22301
9 1 (0.25%) SOC 2
System Software
1 36 (8.91%) Active Directory
2 8 (1.98%) VMware Infrastructure
3 2 (0.50%) vSphere
4 1 (0.25%) Docker
4 1 (0.25%) Hyper-V
4 1 (0.25%) Virtual Servers
4 1 (0.25%) XenApp
Systems Management
1 23 (5.69%) Microsoft Intune
2 8 (1.98%) SCCM
3 6 (1.49%) Terraform
4 4 (0.99%) Kubernetes
5 3 (0.74%) Grafana
5 3 (0.74%) Jamf Pro
5 3 (0.74%) Prometheus
6 2 (0.50%) Puppet
7 1 (0.25%) Ansible
7 1 (0.25%) Autotask
7 1 (0.25%) FortiGate
7 1 (0.25%) Panaseer
7 1 (0.25%) Single Sign-On
7 1 (0.25%) Systems Management Server (SMS)
7 1 (0.25%) Tivoli Storage Manager
7 1 (0.25%) WSUS
Vendors
1 118 (29.21%) Microsoft
2 105 (25.99%) ServiceNow
3 18 (4.46%) Facebook
4 13 (3.22%) Cisco
5 10 (2.48%) Apple
6 9 (2.23%) SolarWinds
6 9 (2.23%) VMware
7 8 (1.98%) Salesforce
8 7 (1.73%) SAP
9 5 (1.24%) Google
9 5 (1.24%) Meraki
10 3 (0.74%) Darktrace
10 3 (0.74%) Fortinet
10 3 (0.74%) IBM
10 3 (0.74%) Juniper
10 3 (0.74%) McAfee
10 3 (0.74%) Oracle
10 3 (0.74%) Palo Alto
10 3 (0.74%) Splunk
11 2 (0.50%) Sun