expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile WorkforceManagement (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase More ❯
executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforcemanagement platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯
Bath, Somerset, United Kingdom Hybrid / WFH Options
Cognibox
executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforcemanagement platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Cognibox
executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforcemanagement platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforcemanagement (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity with Verint or similar quality management products and Omilia or other conversational AI solutions. Personal Statement: You must More ❯
and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence WorkforceManagement QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing More ❯
Marketing Coordinator in the UK? If this sounds like you, send us your application today and Quinyx could be the next step in your career! At Quinyx, we develop workforcemanagement solutions - software that makes scheduling and time reporting smooth and more flexible. We are an innovative, agile, and continuously growing modern tech company on a path to improving the More ❯
across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforcemanagement solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an More ❯
and troubleshoot corporate systems management tools to streamline employee onboarding, offboarding, and access management processes Manage user accounts, permissions, and access controls within Google Workspace, Google Cloud, HRIS and workforcemanagement systems, ensuring compliance with company policies and security standards Collaborate with cross-functional teams to support IT-related projects and initiatives, providing technical expertise and guidance as needed Conduct … Computer Science, Information Technology, or related field Minimum 5 years of professional experience as a Corporate IT Manager, Lead, Specialist, or similar role Experience working with Google Workspace and workforcemanagement systems Strong understanding of network protocols, security principles, and IT best practices Proficiency in system administration tasks on MacOS, Linux, and Windows operating systems Excellent troubleshooting skills with the More ❯
Marketing Coordinator in the UK? If this sounds like you, send us your application today and Quinyx could be the next step in your career! At Quinyx, we develop workforcemanagement solutions - software that makes scheduling and time reporting smooth and more flexible. We are an innovative, agile, and continuously growing modern tech company on a path to improving the … during a typical Swedish Fika, workshops, going for a run with a colleague, or spending time together during team kickoffs, or after-work socials. About Quinyx Quinyx is a WorkforceManagement solution that empowers the workforce in service industries to make people and businesses grow. Quinyx was founded by CEO Erik Fjellborg when working at McDonald's. After seeing how … difficult it was for managers to sort shifts manually, Erik created Quinyx, the market-leading workforcemanagement software, which transformed and radically improved the industry. McDonald's loved Erik's solution and became Quinyx's first customer. Today, Quinyx helps more than 1000 companies around the world to optimize schedules with AI forecasting, make time reporting more efficient, reduce costs More ❯
Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/email/social messaging In-app messaging/SDK integration WorkforceManagement Quality Management Speech Analytics A strong understanding of operational needs of contact centres and proven experience delivering technical capabilities to meet these needs Benefits Natilik offers a series of More ❯
About Us The real economy employs 3 billion people in frontline jobs, yet frontline teams are still left to choose between paper and Excel or decade-old workforcemanagement solutions to take care of the most important part of their businesses - their people. Enter Sona, the Frontline Operating System; an end-to-end platform to manage a shift-based workforce … and empower its teams. Sona upgrades the functionality you expect from any workforcemanagement software - including scheduling, time & attendance, HR, and Payroll - with industry-specific plugins, dedicated features to empower staff, and a consumer-grade experience that simplifies frontline work for everyone. In just three years, we've already made a deep impact on the lives of tens of thousands More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Techwaka
other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforcemanagement systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and … manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforcemanagement systems. As a Staff Engineer: A Staff Engineer at Monzo is a technical (IC) leadership position. As a Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and More ❯
other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforcemanagement systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and … manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforcemanagement systems. As a Senior Staff Engineer: A Senior Staff Engineer at Monzo is a technical (IC) leadership position. As a Senior Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting More ❯
About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforcemanagement, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed More ❯
A rapidly scaling Fin-Tech, workforcemanagement platform- purpose-built for the service industry - is seeking an experienced UK HR BP/Manager to drive people strategy and operational excellence across its UK operations. This technology-forward, values-driven company is expanding globally and looking for a hands-on HR leader to help steer its next phase of growth. The More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Frazer Jones
A rapidly scaling Fin-Tech, workforcemanagement platform- purpose-built for the service industry - is seeking an experienced UK HR BP/Manager to drive people strategy and operational excellence across its UK operations. This technology-forward, values-driven company is expanding globally and looking for a hands-on HR leader to help steer its next phase of growth. The More ❯