Service Desk Manager
- Hiring Organisation
- Southern Water
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 per annum
role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge Management and Service Level Management Strong operational management skills, including queue management, prioritisation, escalation and workload planning Strong communication skills ...