Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
AWD Online
cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
STK Recruitment
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi More ❯
sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯
sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯
and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/SLA and KPI targets and contractual obligations are fully achieved. This role is ideally suited for someone with the experience and capabilities listed, preferably located in More ❯
