1 of 1 Permanent Customer Experience Jobs in Wymondham

assembly and office facility in Wymondham. The company is well established having traded for all most seventy years and have a reputation for excellence, customer support and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the … department runs effectively and delivers the very best in customer experience. You will be the dedicated point of contact for our key clients across the UK and Europe, ensuring the on-going good health of our customer accounts. Duties include overall management of the Helpdesk, ensuring internal KPIs … Leading a lean, efficient and profitable department with a focus on continual improvement. Managing escalations through to resolution with the right priority levels and customer communication. Working with other Heads of Departments for strategic improvements and a joined-up approach. Overall onboarding of new service clients, introductory calls, Freshdesk More ❯