1st Line IT Support Analyst
- Hiring Organisation
- FlexIT Talent Solutions Ltd
- Location
- Yateley, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £30000/annum
bases Deliver customer-facing support via phone, email, and in person as required Participate in an on-call rota providing 24-hour support Required Skills & Experience Previous experience in a 1st Line Support or Helpdesk role within a MSP environment Strong troubleshooting and problem-solving skills Familiarity with … basic understanding) Basic networking knowledge (IP addressing, DHCP, DNS) Knowledge of VM Ware/Virtualisation Experience with antivirus solutions (e.g. Sophos) Clear and confident communication skills Customer Service experience Desirable Skills Experience with Mac administration Previous experience in a customer-facing IT support environment ...