1 of 1 Permanent Customer Engagement Jobs in York

provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as … service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and escalations. Logging, tracking, and co-ordinating the implementation of Service Improvement Initiatives. Increasing customer engagement levels and build strong relationships. Notifying Account managers where sales related opportunities have been identified Supporting the customer service teams in their understanding of customers Adhering to Redcentric's ISO accreditation standards Complying with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting More ❯