2 of 2 DemandTrendPermanent Customer Experience Jobs in York

a key role that sits within the Hiscox UK Retail IT team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives into actionable product/service … the business in line with the overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team. What you'll be doing: Develop and maintain a clear product vision aligned with the strategic goals of the … value stream. Translate customer and stakeholder needs into a compelling product roadmap that delivers measurable outcomes. Stakeholder Collaboration: Engage with business stakeholders, customers, and technical teams to understand requirements and priorities. Act as the primary point of contact for the product/service within the value stream, facilitating clear communication between all parties. Supporting formal performance reviews, celebrating hard More ❯

where necessary. Key Responsibilities: Project Manage the implementation and upgrades of HR information systems ensuring that they are delivered in accordance with company requirements. Maintain a positive end user experience through the delivery of a self-service model, working with HR colleagues and key stakeholders to manage effective change. Manage HRIS, T&A and other systems vendors to ensure … and the business to make informed decisions, control cost and enhance employee experience. Identify opportunities to automate HR processes to enhance accuracy and efficiencies within the team and improve customer experience. Deliver training to a range of users on all HR systems, and create and maintain standard operating procedures & guides to allow teams and users easy understanding of tasks … and actions. Always ensure that systems, policies and processes are up to date and legally compliant. What we are looking for in our HRIS Specialist You will have: Experience of using a HRIS at superuser level; ideally UKG. Ability to develop and maintain effective working relationships. Experience of project managing systems implementation and upgrades. Confident at delivering system More ❯