Permanent Customer Requirements Jobs in York

1 of 1 Permanent Customer Requirements Jobs in York

3rd Line IT Support Engineer

York, North Yorkshire, England, United Kingdom
Red Rhino Solutions
IT Support Engineer who is looking to join a well-established and growing IT provider. Role 3rd Line IT Support Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This … Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud/server solutions … with agreed client Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation More ❯
Employment Type: Full-Time
Salary: £39,000 - £45,000 per annum
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