4 of 4 Permanent ITSM Jobs in York

powered tools at scale. Architect and deploy enterprise-grade multi-agent AI systems for complex, multi-step workflows, integrating with ERP, CRM, and ITSM to automate high-value decisions end-to-end. Design internal AI tools and agents (e.g., AI Finance Bot, domain-specific LLM applications) and lead the roadmap ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right to work in the UK at the time … application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a one team mentality Excellent written ...

OneAdvanced Limited is seeking a senior ITSM professional to own the Incident, Problem and Change processes for customers, ensuring timely resolution and communication. You will drive root cause analysis, maintain Known Error databases, chair CAB, and report KPI trends to leadership. The role requires ITIL Foundation and proven experience … ITSM governance, with strong stakeholder management, relationship building, and a proactive, service-oriented mindset. #J-18808-Ljbffr ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents … push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...