5 of 5 Permanent 2nd Line Support Jobs in Yorkshire

1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Wakefield More ❯

Position: 2nd Line Support Engineer Location: Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider … environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot … and contribute to the internal knowledge base Support project work including migrations and infrastructure upgrades Required Skills & Experience: Proven experience in a 2nd Line IT support role Strong knowledge of Windows 10/11, Windows Server, Active Directory Proficiency in Office 365, Azure More ❯

Position: 2nd Line Support Engineer Location: Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider … environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot … documentation and contribute to the internal knowledge base Support project work including migrations and infrastructure upgradesRequired Skills & Experience: Proven experience in a 2nd Line IT suppo... More ❯

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. … Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. … and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS More ❯