Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector More ❯
Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector More ❯
as needed. Maintain up-to-date documentation and site logs in IT-Glue. What You Need: ✔ Technical Expertise: Experience with: Windows 10 & 11 O/S Microsoft 365 Apps Citrix Workspace 2409 VPNs CrowdStrike AV/Datto AV Communication Skills: Able to explain technical issues clearly to users and keep them updated on progress. Professionalism: Friendly, approachable, and aligned More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Context
understanding of VoIP telephony solutions - Knowledge of virtualisation or storage solutions would be beneficial, but not a must have - Knowledge around server technologies - AD/Entra ID, Exchange OR Citrix experience would be beneficial - Ideally previous experience working in an MSP environment although certainly not a requirement In return, our client is offering a competitive basic of up to More ❯
Data Security Posture Management (DSPM) tools and usage o EDR tools (like Microsoft Defender) o Cloud security tools (like Microsoft Defender for Cloud Apps) o Data transfer tools (FTP, Citrix FileShare, others) • Familiarity with data storage technologies such as, but not limited to: o Relational Databases such as SQL Server, Oracle DB, IBM DB o Non-Relational Databases such More ❯
ServiceNow, keeping users informed throughout. Troubleshoot a wide range of hardware, software, and business applications. Prioritise and escalate tickets according to urgency and business impact. Use tools like Systrack, Citrix, and remote desktop to diagnose and resolve issues. Contribute to internal knowledgebases and help refine support documentation. Uphold best practices in IT security and ensure compliance with policies. What … You’ll Bring: At least 2 years’ experience in a busy Service Desk environment (MSP or professional services ideal). Hands-on experience with Office 365, Citrix, Windows 10/11, VPNs, and mobile device support. Familiarity with ITSM tools (e.g. ServiceNow). Strong troubleshooting skills and the ability to build rapport with users quickly. A working knowledge of More ❯
supporting Azure environments. System Center Operation Manager: Experience with monitoring and management. Anti-malware Solutions: Web & email filtering, anti-virus protection. AOVPN, DirectAccess: Expertise in secure remote access technologies. Citrix Virtual Desktop and Apps: Hands-on experience with the latest Citrix technologies including NetScaler ADC. Microsoft Exchange: Including integration with Microsoft 365. SAN Technologies: Experience with NetApp, HP More ❯