and MS Office applications. No formal educational requirement, qualification through experience is sufficient for the role. Desirable Desirable skills in order to be a strong candidate are the following: Citrix applications, Genesys, Freshservice. Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential). Any infrastructure and Windows server experience. ITIL v3/v4 Certification (ideal but More ❯
The role Deliver 1st line support for staff and remote users. Manage servers, networks, and system updates. Oversee data security: backups, firewalls, antivirus, and compliance. Administer remote access (e.g., Citrix) and Microsoft 365. Maintain hardware/software inventory and licences. Support and develop case management and business systems. Manage vendors and IT support contracts. Produce user guides, training, and … system reports. Ensure compliance with internal policies and industry standards. About You Strong knowledge of Microsoft Windows, 365, Windows Server, Active Directory. Familiarity with case management systems, Citrix, email security, and remote support tools. Desirable: security tools, IT asset management, VBA programming. 3+ years in IT support/systems admin (legal/professional services background advantageous). Excellent communication More ❯
