1 to 25 of 44 Permanent Customer Experience Jobs in Yorkshire

more flexible working arrangements including a 4-day, 30 hour week. We have an exciting opportunity for a Lead Digital Analyst to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery. We are investing in our digital experience and this role is critical to help inform our Customer strategy. Where you fit in - We are now looking for a Lead Digital … Analyst?to join us on this journey, you will deliver valuable customer behaviour insights to the business through interrogation of Yorkshire Waters digital data. You will also build and maintain fit-for-purpose digital analytics and reporting ecosystem (working with Google Analytics 4). You will Work with colleagues more »

for a UX Designer to join a leading global professional services organisation, joining a team who will be driving the improvements and development of customer experience across ServiceNow and other internal platforms. What will I be doing? Conducting user research with internal stakeholders throughout the business. Drive processes … and improvements regarding customer experience in ServiceNow. Collaborate with cross-functional teams, including Product Owners and Architects. Conduct usability testing within ServiceNow. Leading workshops with internal stakeholders. Key Requirements: Previous experience working in a dedicated UX Designer role. Experience working with ServiceNow and other core platforms … such as Success Factors and SAP. The ability to turn complex requirements into simple, clear interactions and interfaces. Experience with design tools such as Sketch, Figma, and Adobe XD. Speed in producing and validating ideas through iterative design. Strong written and verbal communication skills. If this opportunity would be more »

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Job type: Full time, permanent Salary: £23,000 - £30,000 dependent on experience The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports into the Client … Services Director. For the Client Services Team, the role supports across different areas as required including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high … customer experience ethos. The role works closely with the sales team, gaining a commercial insight into an online business. Responsibilities: Responding to in-life queries and contract amend requests Creating Vehicle Orders from internal systems Processing personal identification & finance paperwork Creating Welcome Letters & Driver Letters from internal systems more »

put forward to the landowner/agent. Results and Key performance indicators Land opportunity volumes successfully appraised from new leads and existing partners Ensuring customer deliverables are produced and delivered in a timely manner Collation and provision of supply chain and logistics audit and maintenance information Creation of land … valuations and advice that allows informed decision making and results in targets of land acquisition being achieved Outstanding customer and potential customer experience Work completed on time, to a high standard Management of the end-to-end process to ensure successful customer facing content creation Up … negotiation skills Ability to use own intuition and ‘think out of the box’ to source pipeline opportunities. Good organisational, time management and leadership skills Experience in a similar role, working within a Land Acquisition team, purchasing and delivering sites for a private or public organisation. A solid network of more »

Role: Digital Marketing Lead Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Location: Leeds, LS15 8GB (with hybrid working after completion of training) Salary: £32k – 42k per annum plus up to 10% annual bonus, plus extensive benefits Contract … creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI’s Maintain GDPR compliance … across all digital acquisition activity Who are we looking for? Extensive experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. • Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: • 3rd level technical service experience level is a must. • Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments • Prior experience … Operations Centre/Service Desk Environment • Excellent problem-solving skills • Excellent communication skills (Communication to customers verbal and written is mandatory) • 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022) • Experience with Monitoring Software Business Competencies: To succeed in this role, you’ll need more »

for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing … aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience … Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need more »

in York. Working across our UK and International websites, we are looking for someone to help maximise online sales and optimise the digital shopping experience for our customers. Reporting into the Senior E-Commerce Trading Executive and being part of a small but efficient Trading team, you will work … closely with various teams within the business to ensure we are driving sales, maximising trading opportunities, and improving the customer journey across the website. This will range from onsite merchandising, stock visibility, CRO, new season launches and reporting. To succeed in the role, you will need to have strong … we are optimising the right products to our customers Coordinate with the brand and creative teams to develop engaging website content to enhance the customer experience and drive traffic Build and use reporting tools to analyse website performance metrics, including traffic, conversion rates, bounce rates and search intent more »

tangible impact. We're on the lookout for a digital marketing professional ready to take the next step in their career. With several years experience in Affiliate Marketing or Paid Search, whether from an agency or in-house background, are encouraged to apply. Success in this role hinges on … and insights in digital marketing and use these to optimise spend and performance Use a range of analytics tools to evaluate end-to-end customer experience across multiple channels and customer touch points Input ideas towards our digital marketing testing plan and drive incremental growth with our … digital marketing agency Who are we looking for? Experience in Paid Search and/or Affiliate Marketing for a Lead Gen company Experience analysing performance in GA4 and Google Ads and AWIN Experience managing budgets Degree level qualified in relevant subject Able to manage multiple tasks and more »

Senior Data Analyst - Protect Group Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + Generous Bonus Includes: Company Apple MacBook Company Overview Protect Group is a global business founded by a serial entrepreneur and a highly experienced and successful executive team – with its Head Office … more. Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers. Job Role We … and make their mark across a data and AI driven global technology brand. The industries which we work across and can be considered relevant experience include: Events, Travel, Hospitality, Transportation, Fin-tech, Insur-tech, Financial Services. We would expect you to be a natural innovator with an entrepreneurial spirit more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Salary & Benefits: Salary from £50,876 per annum dependent on experience, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual salary), private health care, attractive pension scheme (Up to … Friday between a working window of 8:00am-6:00pm We have an exciting opportunity for a Digital Product Design Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … team in partnership with the Digital Product Manager, Content Designer and Developers. You will be accountable for making sure that Yorkshire Waters digital service experience is loved by our customers across Yorkshire. Putting users at the heart of decision making the Digital Product Design Manager will ensure that digital more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

University of Leeds. If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you! You will be the first point of contact for those visiting the IT Services department and Your … unwavering commitment to customer service excellence will enhance our service delivery to the IT department. Key Responsibilities: - Delivering a high-quality, responsive, and customer-focused administrative support experience for all users of IT Business Support Services. - Serving as the first point of contact for IT Services reception … on campus, ensuring a professional customer experience. - Managing the electronic diaries of the IT Executive team, prioritizing appointments, arranging meetings, booking venues, and organizing catering. - Coordinating with external travel providers to arrange travel and accommodation and processing associated expense claims in line with University policies. - Handling telephone calls professionally more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

to £35k pa (D.O.E) Are you a pro active and forward thinking Sales individual? We are looking for a knowledgeable and enthusiastic individual with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with … the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently … the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »

have assets of $250,000 to $1 million , and therefore have complex service and investment needs. In this role, you will help to increase customer loyalty and drive business development opportunities. The Value You Deliver Engaging with customers, via inbound calls, responding to their inquiries, and providing product and … service level guidance, Processing customer requests to include options, equities, mutual funds and fixed income trades and other specialized monetary requests The Expertise We're Looking For Series 7 required Series 63 preferred (paid training & support provided) 2-3 years of previous experience working in the financial services … learning how to use new tools The Skills You Bring You have a broad-based knowledge and understanding of general financial planning concepts Proven customer service, client support and problem resolution skills Ability to effectively influence others and use consultative skills to enrich the customer experience Our more »

Work type: Permanent. 37 hours per week, Monday Friday We have an exciting opportunity for a Business Analyst Apprentice to join the Customer (CX) ART at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Customer pillar is key to how we plan to meet the changing expectations of customers and regulators. In the Customer ART we focus our more »

a Leading UK Insurance provider for full time, permanent *REMOTE* working *Outbound Sales* representatives. You will need a minimum of *12 months consecutive sales experience (not retail) *and be rewarded with a highly competitive *OTE of £30,200 per annum.* Make sure to read the full description below, and … access to discounted rates of up to 50% on additional plans, including referrals for family and friends *The role you’ll do:* As a Customer Sales Advisor in our busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day … by finding the right solution for every customer. * Build rapport with customers, get to know their individual needs and put their interests first. *The experience and skills you need:* * A solid background in *targeted sales* * A driven mindset with strong sales skills and a love for hitting targets * Proven more »

a Leading UK Insurance provider for full time, permanent *REMOTE* working *Outbound Sales* representatives. You will need a minimum of *12 months consecutive sales experience (not retail) *and be rewarded with a highly competitive *OTE of £30,200 per annum.* Make sure to read the full description below, and … access to discounted rates of up to 50% on additional plans, including referrals for family and friends *The role you’ll do:* As a Customer Sales Advisor in our busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day … by finding the right solution for every customer. * Build rapport with customers, get to know their individual needs and put their interests first. *The experience and skills you need:* * A solid background in *targeted sales* * A driven mindset with strong sales skills and a love for hitting targets * Proven more »