1 to 25 of 102 Permanent Customer Experience Jobs in Yorkshire

models that underpin ILaaS, including personalised support pathways, predictive service models using AI and analytics, and integrated response solutions, Develop and deliver a comprehensive CX strategy that enhances customer satisfaction, drives retention, supports commercial growth, and underpins new recurring revenue models, Embed Voice of Customer (VoC) and customer feedback loops into all aspects of service development, operational improvement, and innovation initiatives, Establish, monitor, and continually improve CX and Response KPIs including NPS, service responsiveness, resolution times, customer effort, and operational SLAs, Act as the executive lead for customer escalations, complaints, and complex service challenges, ensuring … VoC) practices, customer journey analytics, and continuous improvement methodologies (e.g., Lean, Six Sigma, Service Excellence frameworks), Commercial acumen with an ability to connect CX outcomes to commercial performance (e.g., retention, lifetime value, upsell opportunities), Experience of operating in regulated, safety-critical, or safeguarding-sensitive sectors, Inspirational leadership skills More ❯

Senior Customer Experience Manager, EU AMZL Concessions Job ID: Amazon UK Services Ltd. Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customer … manage large-scale programs that improve the customer experience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements. Achieving such aspirational … weekly and monthly action plans to deliver programs as per roadmap. • Identify and analyse data to isolate issues, develop solutions and prioritize opportunities for CX improvements. BASIC QUALIFICATIONS • Bachelor's Degree • Experience managing complex, cross-functional projects • Demonstrated experience developing and implementing operational processes that improved customer More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful and … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend Michelin Connected Fleet services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials More ❯

Role: Customer Success Manager Location: Leeds, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high … We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong … able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing More ❯

Role Details Job Title Service Desk Team Leader Division Operations - Customer Service Job Location Harrogate Role Our service and support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN … HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets Redcentric apart from our competitors and drives brand loyalty is our collective goal and to make this happen we need to create an environment that inspires colleagues to … deliver their very best. Alongside the Customer Services Manager it is your responsibility to make this happen, which is what makes this such a rewarding role. It is all about getting the right people, about making sure they enjoy their work and about providing them with the skills they More ❯

Product Owners with Salesforce capabilities and evaluate the pros and cons of specific implementation options. Configure and develop Salesforce functionality aimed at enhancing the Customer Experience for our Operations teams. Beyond 90 days: Continue to enhance the functionality and capabilities of the platform for our Service, Support, and … Operations groups. Contribute your expertise to evolve the development team's operating mode. Provide guidance on Salesforce capabilities to the business community. Essential Skills & Experience: Bachelor's degree required - Computer Science, MIS or equivalent. Experience with Salesforce clouds with focus on Service and Experience Clouds. Demonstrated experience and knowledge of relational databases, data modeling, unit testing, and ETL tools. Experience with Agile development methodologies such as SCRUM and Kanban. Experience with web services (REST & SOAP, JSON, LWC, XML, APEX, VisualForce, and SOQL, etc.) a plus. Desirable Skills & Experience: Track record years of experience More ❯

Job Summary The Business Development Executive is responsible for developing Microsoft-related sales opportunities within the allocated sales territory or customer accounts. Microsoft services and deliverables are not all direct revenue-generating; the terms "customer" and "prospect" are expanded to include both revenue and non-revenue generating Microsoft … marketing activities for Microsoft services and will manage the "pipeline" of prospective customers to assure full utilization of resources and continual expansion of the customer base. The Business Development Executive will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to … assure the customer's expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The successful candidate will ideally be experienced in selling and promoting Microsoft Consultancy or Services and will be based from More ❯

Job Summary The Business Development Executive is responsible for developing Microsoft-related sales opportunities within the allocated sales territory or customer accounts. Microsoft services and deliverables are not all direct revenue-generating; the terms "customer" and "prospect" are expanded to include both revenue and non-revenue generating Microsoft … marketing activities for Microsoft services and will manage the "pipeline" of prospective customers to assure full utilization of resources and continual expansion of the customer base. The Business Development Executive will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to … assure the customer's expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The successful candidate will ideally be experienced in selling and promoting Microsoft Consultancy or Services and will be based from More ❯

What We Need NetBrain is looking for a Customer Success Manager with a strong background in this function specifically for Enterprise IT solutions. This person should have excellent interpersonal and communication skills, as well as the ability to multitask and learn complex technology. The Impact You'll Make In … enterprise customers across a wide range of verticals to drive product adoption and outcomes. Your work will lead to renewals, expansion, advocacy and general customer satisfaction across these key accounts. You will be a trusted partner, leading customers post implementation with a focus on end-use adoption, communicating ROI … You will work closely with a variety of internal functions, including the Sales, Support, Service and Product Management Teams. What You'll Do Create customer-facing QBR templates and new go-to-market documentation. Build email campaign templates that are tied to new features and new platform capabilities. Incorporate More ❯

known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

known brands, we’re on a mission to simplify HR and make it more impactful. We’re now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury’s, Post More ❯

known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR or People … Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. The role at a glance: Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

driven decision-making. SaaS Operational Excellence Drive the evolution of our operating model to establish best-in-class SaaS capabilities. Leverage technology to enhance customer experience, operational efficiency, and business scalability. Design and implement streamlined, high-impact processes that support sustainable growth. Integration of Acquired Companies Lead the … successful onboarding of acquisitions into the Tes ecosystem. Maximize business value and customer benefits by optimizing post-merger integration. Align operational models to harness synergies and drive strategic objectives. Establish and oversee a centralized business roadmap. Ensure the seamless execution of strategic initiatives across departments and regions. Develop monitoring … business analysis, change management, and Agile methodologies. Foster a company-wide culture of continuous improvement and operational excellence. What will you need to succeed? Experience Proven experience in leading and delivering complex transformation programs in fast-paced environments, ideally within SaaS. Demonstrated track record in driving large-scale More ❯

core, ensuring they are innovative, trusted education solutions. Role overview: Tes is seeking a seasoned and strategic Head of Secondary Sales to drive new customer acquisition and expand our presence in the UK secondary school sector. This management-level role will lead a team of Business Development Professionals to … develop sales strategies and promote cross-selling of relevant Tes products within existing customer accounts, including small Groups. The successful candidate will have strong sales leadership experience and a deep understanding of the secondary education market. Key Responsibilities: Lead, mentor, and develop a team of Business Development Professionals … sales lifecycle from prospecting to deal closure, ensuring high conversion rates. Work closely with marketing teams to align on integrated campaigns that support new customer acquisition and sales targets. Identify and implement cross-selling opportunities for additional Tes products within existing secondary school customers. Align cross-selling initiatives with More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is beneficial, as once you get the opportunity to … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even … conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree in analytics or equivalent - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in supply chain - Experience making recommendations and decisions … based on complex analyses and data PREFERRED QUALIFICATIONS - Master's degree in analytics or equivalent - Experience leading process improvements - Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based More ❯

candidate will be responsible for: Adding and removing products on our websites Uploading promotional banners and pricing to websites Sending promotional e-shots to customer lists Acting as first-line support between customer service and our developers, ensuring site issues are logged with on our team collaboration tools … such as blogs to drive traffic to our websites and increase revenue On-going website testing and competitor analysis to improve the user and customer experience across our websites Working with our developers to automate tasks within the team to improve productivity & increase efficiency The ideal candidate: Previous … experience within an e-commerce business or digital marketing agency (Preferred) Proficient in Microsoft Excel including formulas, lookups and data validation (Essential) Experience with Magento and/or Wordpress (Preferred) Experience with Amazon and/or eBay (Preferred) Experience with image processing and Photoshop (Preferred) Self More ❯

sales team This is predominately a desk-based role 80% developing an existing account base of smaller customers, building a deeper knowledge of the customer and identifying opportunities to sell a broader range of Sharp products. 20% identifying and winning new accounts. Working as part of a dynamic and … collaborative team of technology professionals you will take a consultative and customer-centric approach, with a focus on delivering positive interactions and outcomes. Based at the Wakefield office (WF3 2EE) with hybrid working - 3 days a week in the office and 2 days working from home Salary + commission … + benefits. Excellent opportunity for future progression. The role Work collaboratively to maximise sales opportunities and promote the best customer experience Achieve and surpass sales targets and KPIs in line with the sales objectives Identify appropriate decision makers or stakeholders to better understand the procurement processes within existing More ❯

support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities including training and exposure to new … in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience Position Responsibilities: Logging, updating and resolving Incidents and Requests Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s … Creating knowledge articles and IT documentation Ability to use initiative or work as part of a team to resolve IT issues Technical Competencies: Prior experience in a Service Desk Environment Experience diagnosing and resolving hardware and software issues Experience supporting 365 environments, including Office 365, MS Teams More ❯

Job Description How You'll Make an Impact As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to … success with Epsilon's solutions. Here's how you will make an impactful difference at Epsilon: Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where cross-functional teams and customer stakeholders work together … to achieve shared goals. Your leadership will ensure that every customer interaction is meaningful and contributes to mutual growth and success. Innovate with purpose: You will be part of a forward-thinking company that values creativity and collaboration. In this role, you will leverage cutting-edge Customer Success More ❯