15 of 15 Permanent Customer Insight Jobs in Yorkshire

Customer Journey Manager Edinburgh or Leeds/Hybrid Contract to February 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect … countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will ...

Delivery and Technology teams, they lead product discovery, define the problem to be solved, clarify desired outcomes and support prioritisation decisions that balance customer value, commercial impact and strategic fit. The role partners closely with the Technical Product Owner to ensure opportunities are clearly understood, effectively shaped and translated … turning commercial, client and stakeholder requests into clear product opportunities, expected outcomes and measurable success criteria. Lead discovery and validation activities to understand customer needs, business value, market demand, risks, assumptions and constraints before opportunities move into delivery. Identify opportunities to evolve client-specific requirements into scalable product capabilities ...

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead the development … prioritisation, and delivery of the digital customer experience capability and technology roadmap Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers Provide people, virtual team, and cross‐functional leadership Drive governance, adoption, enhancements, and user experience improvements Requirements Bachelor’s degree ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

future of StepChange. Created as part of our new Executive Operating Model, this newly created Executive role brings together product strategy, service innovation, client insight, analytics and growth under one executive leader. You'll shape how our products and services evolve, ensuring they continue to meet changing client needs … strategic ambitions. You'll lead the full product and service lifecycle, balancing innovation with operational excellence to ensure our services remain relevant, accessible, insight-led and financially sustainable. From the evolution of our core debt advice service through to digital journeys, new propositions and future service models ...

Designer | Leeds (Hybrid) | Competitive Salary Do you love turning real customer problems into digital experiences people actually enjoy using? We're working with a fast growing, market leading technology business that's transforming a traditionally complex industry. They're expanding their Product and Design team and looking … Design intuitive, accessible experiences across web and mobile Build user flows, wireframes, prototypes and polished UI designs Turn complex requirements into clear, effective customer journeys Work closely with Product and Engineering from discovery through to delivery Spot and prioritise opportunities to improve the customer experience Design connected journeys ...

Full Time, 39.5 hours per week Reports to: Head of Product About the Business Our client is an established technology business specialising in digital customer engagement, loyalty and rewards solutions for B2B clients. With continued growth across its Enterprise and Commercial proposition, the business is investing further … looking for a Product Manager to help strengthen and embed a more product-led approach. The Opportunity This role sits between commercial needs, customer problems and technology . You'll identify and validate product opportunities, shape the right solutions and help prioritise investment based on customer value, commercial ...

join its Data Science team in the UK. You will deliver high-impact data science initiatives and collaborate with colleagues across marketing, pricing, customer insights and operations to optimise business processes. You will apply ML and statistical modelling, explain results to stakeholders, and drive data-driven decision making while ...

Champion geospatial across the organisation, driving adoption and awareness at all levels. Business Partnership & Influence • Build strong relationships with senior leaders across Property, Online, Customer, Express, Tech and other business functions.• Identify opportunities where geospatial analytics and data science can improve decision making and deliver measurable business outcomes.• Provide … team.• Ensure appropriate prioritisation and resource allocation across the geospatial portfolio. Analytics, Data Science & Product Delivery • Oversee the delivery of geospatial analytics, modelling, insight generation and locationbased decision support solutions.• Lead the development of innovative geospatial products and analytical capabilities that can be scaled across the business.• Ensure analytical ...

Dubbing platform - initially focused on internal production workflows that power our dubbing operations, with a clear path to commercialisation as a customer-facing product as part of our AI-Native content orchestration platform. This role is central to our objective of scaling high-quality dubbing at speed and volume … delivering a platform that streamlines dubbing production, quality review, and content delivery workflows - leveraging AI to enhance speed, accuracy, and scalability across a global customer base. Experience in AI-driven product development, media workflows, or content localisation will be a strong advantage. About Product & Technology Product & Technology plays ...

resource allocation and organisational design. Develop, coach and grow a team of project managers, implementation consultants and delivery specialists. Establish a culture focused on customer outcomes, accountability, operational excellence and continuous improvement. Delivery, Implementation & Governance: Oversee the successful delivery of customer implementation projects, ensuring high-quality outcomes delivered … scalable growth. Ensure customers successfully transition from implementation into long-term operational adoption and value realisation. Drive continuous improvements in implementation quality, efficiency and customer satisfaction. Commercial & Operational Management: Own departmental budgets, resource planning, utilisation, forecasting and commercial performance. Scope projects accurately, produce Statements of Work and maintain strong ...

partnership with our CRO team, and lending capacity to other channels such as CRM and Marketing. Creating an effortless and seamless customer experience. You'll inherit an established design system built in Figma, and your job is to build on it, keeping our visual language consistent and coherent … develop our customer journeys. This is a hands-on role for someone who's as comfortable interpreting UX/behavioural data to inform test-ready designs. Role Responsibilities: Design and iterate across key user journeys, creating wireframes, prototypes and high-fidelity UI Work within and extend our existing Figma ...

Jobtailor is seeking an experienced leader to drive the international digital customer experience. You will own the strategy across EDI, DSOS, customer insights and supporting satellite systems, and oversee satellite systems that support Customer Services and external customers. With 6–8 years in digital CX or related ...

Senior Machine Learning Engineer to advance our CX intelligence platform. You will design, train, and deploy transformer-based models and agentic systems on customer feedback data, balancing bespoke fine-tuning with off-the-shelf LLMs. You’ll own pipelines for extraction, retrieval, reranking, summarisation, and sentiment analysis, and help ...