1 to 25 of 49 Permanent Customer Service Jobs in Yorkshire

Title: Customer Service Specialist Rate: £14.67 per hour Location: York Inside IR35 Do you have a passion for Customer Service, technology and want to start a career? This is an exciting Customer Support role that comes with full training and progression for the right candidate … responsibilities with the potential to secure permanency. The role: Our company is committed to providing a first-class service. We think, talk and act “customer”, not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

line management to a team delivering clinical and business application support, training and digital optimisation to Primary Care and N3i's wider contracted customer base. This role requires an experienced leader with a strong background in Primary Care clinical systems, service delivery and customer-facing support. Main … management of the DOTS team, including senior and specialist staff, ensuring capacity is matched to contracted demand and priority work. Delivery of the DOTS service against contracted deliverables, service levels and KPIs, with accurate and timely reporting to customers and to N3i leadership. Ownership of the customer ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service desk … team. As a part of this management, the Help Desk Manager is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels. Essential Duties and Responsibilities: Manage the service desk team's daily activities Function as the customer ...

Position: Salesforce Technical Architect - Service Cloud & Agentforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 12 Months Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation … largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership. Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme . This senior, hands‐on role ...

+ excellent benefits Technical Sales & Support Engineer German Speaking Are you a German-speaking engineer with a passion for customer interaction and technical problem-solving? Do you enjoy combining your engineering knowledge with commercial support in a customer-facing role? We're recruiting on behalf of a leading … solution delivery while building strong long-term relationships. Key responsibilities include: Providing technical sales and engineering support to new and existing customers. Understanding customer requirements and recommending suitable engineering solutions. Responding to technical enquiries via telephone and email. Creating and interpreting engineering drawings using SolidWorks or similar CAD software. ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

Service Desk Manager - MSP £50,000 - £60,000 | Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership of a busy Service Desk … operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. This is a hands-on leadership role requiring someone who can bring structure, accountability and high standards to a fast-paced MSP environment. The Role Lead, manage and develop a team ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding best–practice ticket ...

Lead Administrator, a Front of House IT Support apprentice and third-party support; providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. Key Responsibilities Leadership and Team Management Lead, manage and develop the IT team. Set objectives, monitor performance, conduct regular reviews … annual appraisals. Allocate work and prioritise support requests. Provide coaching, mentoring and technical guidance. Foster a customer-focused and collaborative team culture. Manage recruitment, training and succession planning where appropriate. Form a strong working relationship with the Finance Director, providing regular operational and strategic updates. IT Operations Ensure ...

Service Desk Engineer Hull £27,000 - £30,000 + Excellent benefits A well-established and growing professional services business are seeking an experienced Service Desk Engineer to provide hands-on technical support for a user base of more than 500. You will have a track record of providing … things IT and contributing to the smooth running of a networks, systems and hardware. You will have strong troubleshooting, problem-solving and customer service skills as well as the ability to adapt to evolving technologies and contribute to process improvements. This role will be primarily based in central ...

Liberty Global Shared Services Centre. Sitting within the Enterprise Systems HCM Team, you will work with the HR Support Manager in managing incidents, defining customer requirements and you will ensure the change governance process is followed for any system or process activity. This will be a wide-ranging role … Liberty Global Shared Services Centre. You will be involved in providing 2nd line support for Oracle Fusion. You must be experienced in conforming to Service Level and Support Agreements, Audit, Security and Compliance standards, and maximising customer satisfaction. The role includes occasional travel to UK locations. What will ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open … across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need ...

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether … providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What will you be doing: Onsite Support Analyst Delivering and collecting IT devices across multiple onsite locations Preparing devices for deployment, including completing builds ...

relocate IT equipment. Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience … engineering, or site support. Strong hardware troubleshooting and diagnostic skills. Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking. Experience using Service Desk/ticketing systems and working within ITIL-based environments. Strong communication and customer service skills. Ability to work independently across multiple ...

love to hear from you. Key Responsibilities As a Project Officer, you will: Prepare, review, and maintain project and testing documentation. Verify and validate customer data before it is entered into software systems. Conduct system testing, document outcomes, and report findings. Liaise with project teams and developers to identify … track, and resolve issues. Configure software systems to meet customer-specific requirements. Perform quality checks on customer data to ensure accuracy and compliance. Attend project meetings, providing updates and contributing to discussions. Produce accurate meeting minutes and track agreed actions. Prepare agendas and supporting documentation for project meetings. ...

required one day per week. You will act as the local technical point of contact when issues cannot be resolved remotely by the central Service Desk. You'll provide on-site diagnosis, equipment deployment, hardware troubleshooting and local technical intervention across office, production, warehouse and logistics environments. What … networking and physical connectivity. Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable. Experience with an ITSM/Service Desk platform; ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable ...

Title: Engineer Department: Implementations We’re looking for a hands-on, customer-focused Engineer to join our growing Implementations team. If you enjoy travelling, solving technical challenges, working directly with customers and being part of a fast-moving tech company, this could be the perfect role for you. … site, no two days are ever the same. You’ll be part of a supportive, energetic team that takes pride in delivering exceptional customer experiences from installation through to go-live. This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and customer ...

completion of six-month probation, plus bonus and incentives Contract: Full-time, permanent Hours: Monday to Friday, 8:30am-5:00pm, with flexibility around service schedules Benefits: Company car with personal use, fuel card, manufacturer training and additional Christmas leave The Opportunity Are you an experienced photocopier engineer looking … growing business where your technical expertise is valued? We're working with an established managed print and document solutions provider looking to expand its service team following continued business growth. You'll join an experienced, supportive team, with the independence to manage your service calls and build relationships ...

Title: Technical Support Engineer Location: Hull, UK Salary: Up to £35,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. … Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. ...

office per month Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference … financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms ...

friendly & inclusive team that is passionate about driving things forward, and you enjoy working on a mix of BAU (business as usual) and service improvement initiatives, we may just have the role for you! We are thrilled to announce an incredible fixed term contract opportunity for a Network Engineer … office in Bradford. Fixed Term Contract – 12 months About the role As Network Engineer, you’ll provide daily support of incidents, change requests and service improvements within the Network Service Data Team. You’ll - Be responsible for the installation, configuration and support of Production, Non-Production and Disaster ...

South Yorkshire is seeking a proactive and enthusiastic Junior Field Systems Support Engineer to support the installation, maintenance, and optimisation of technical systems across customer sites. What You'll Be Doing Assisting engineers with on-site system installations. Providing first-line technical support for equipment and network-connected devices. … Conducting routine maintenance and troubleshooting. Supporting hardware upgrades and system testing. Maintaining service records and technical documentation. Working directly with customers to resolve technical issues. Skills You'll Develop Industrial networking principles Hardware diagnostics Technical fault finding Customer service and communication Engineering support processes Ideal Candidate Passion ...

Hours: 35 hours per week Closing Date: Tue, 13 Oct 2026 The Customer Engagement Platform (CEP) is one of Skipton’s most strategically important technology platforms. It underpins how colleagues understand member needs, deliver personalised support, manage cases and workflows, and automate processes across the Society. As our Senior … respond quickly, and provide consistent, human‐centred experiences across every channel. CEP plays a foundational role in Skipton’s modern mutual vision, supporting intelligent customer service, omni‐channel engagement, operational efficiency, and insight‐led decision‐making. Your leadership will bring together Dynamics 365, Power Apps, Power Automate ...