1 of 1 Permanent Desktop Support Analyst Jobs in Yorkshire

date: commencing 10th October 2025 Interview expected to take place in the week following shortlisting: commencing 13th October 2025 The jobholder will be responsible for the provision of IT Support & Implementation Services to all users of the Trust's range of IT Hardware and Software, in line with Trust policies and procedures. As part of a team of Desktop Support Analysts, the jobholder will manage their workload using the Helpdesk database system, investigating and resolving hardware and software faults within tight KPI and SLA timescales to ensure end user expectations are met. Main duties of the job IT Support serves all of the Trust's 6000+ staff, across the two main sites, Bradford Royal Infirmary & St … Lukes Hospitals, whilst also covering our community hospitals. The Trusts estate consists of approximately 4000 desktop PC's, plus associated wired and wireless devices. The Service Desk deals with approx 50000 calls per year, taking requests mainly by telephone but also by self-service and email. The Service Desk currently solves around 70% of all issues at the first More ❯