1 to 25 of 99 Permanent ITIL Jobs in Yorkshire

consistent and effective support performance Keep up-to-date with the latest security news, principles, techniques, threat intelligence and protocols Operate in an ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements ...

protocols. In particular, staying up-to-date with new security vulnerabilities and acting upon them out of hours if necessary. Operate in an ITIL V3 & ISO27001 focused service delivery framework Stakeholder Management Work to defined Service Level Agreements and Key Performance Indicators AREAS OF KNOWLEDGE AND EXPERTISE You will have ...

e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service management. Strong customer-facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

different layers of the technology stack. Experience diagnosing incidents and resolving issues that affect service availability. An understanding of IT service management principles and ITIL terminology. Familiarity with containers and microservices architectures, including Docker. Experience extending, improving, or contributing to open-source software. Familiarity with automated testing frameworks such ...

using supporting tools such as Jira. Database technologies: Familiarity with database and data platforms such as Elasticsearch and MongoDB. Service management: An understanding of ITIL terminology and operational service management principles. Problem-solving: Strong analytical skills, with the ability to investigate root causes and implement sustainable technical improvements. Desirable Skills ...

user stories Confidence with process mapping tools such as Visio or BPMN A solid understanding of Agile, Waterfall and hybrid delivery, plus familiarity with ITIL and project governance Experience across different sectors or regulated environments Ideally, experience of digital transformation such as cloud migration or Microsoft 365, tools like ServiceNow ...

improvement and automation opportunities. What We’re Looking For Experience working in Identity and Access Management, ideally within a regulated environment, with knowledge of ITIL-aligned processes. Knowledge of SSO, SCIM, Role Based Access Control, and user provisioning and deprovisioning. Strong knowledge of Microsoft Entra ID (Azure AD), with ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns ...

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

Office 365 Virtualisation TCP/IP Networking Experience using cloud services. Experience with Jira Experience with Azure DevOps. GCSE or higher in IT. ITIL Foundation or higher. Any IT industry qualification, e.g. MCSA/CCNA. Further/Higher education qualifications. Put Customers First, Always We put customers first ...

Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine variety: service desk, builds, asset management, security and projects ...

Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine variety: service desk, builds, asset management, security and projects ...

Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across teams and build effective relationships with senior ...

stakeholder management skills. Ability to work independently while collaborating with technical and business teams. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. ITIL Foundation certification for incident, request, and change management processes. SailPoint IdentityNow Fundamentals or equivalent SailPoint training. ServiceNow Certified System Administrator (desirable). Additional Information Netcompany Academy ...

working with third‐party suppliers and vendor escalations. Understanding of asset, configuration and change management processes. Knowledge of service management best practices within an ITIL‐aligned environment. #J-18808-Ljbffr ...

technical field. At least 10 years' experience leading a technology team, with 5+ years in a global or matrixed manufacturing environment. Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI. Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus. Proven experience ...

technologies, Cloud and Emerging technologies, and related risks In‐depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work ...

Docker. Experience troubleshooting complex application, infrastructure and production incidents. Understanding of CI/CD, automation, Agile delivery and tools such as Jira. Familiarity with ITIL principles and service management. Exposure to automated testing frameworks or improving open-source software. You do not need to have experience across every technology listed. ...

legal right to work in the UK at the time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills ...

connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting Major incident management, including coordination, communication, escalation and post ...

delivery and support. The ability to communicate technical concepts effectively to both technical and non-technical audiences. Experience producing clear and comprehensive technical documentation. ITIL Foundation Certificate in Service Management. HNC/BTEC qualification in Computing or a related discipline, or equivalent relevant experience. Experience within the public sector, policing ...

SIEM tools. Strong communication, stakeholder management, and report-writing skills. Professional certifications such as CISSP, CISA, ISO 27001 Lead Auditor/Implementer, or ITIL are desirable. Additional Information Based in Leeds with regular travel to Runcorn and occasional UK and European travel (approximately 25%). DBS clearance required. Applicants must ...

forensic investigations and reporting, engaging third-party specialists where appropriate. Maintain security documentation, processes and procedures to support a consistent service. Operate within an ITIL V3 and ISO 27001-focused service delivery framework, working to agreed SLAs and KPIs. What We're Looking For A proven track record of leading ...

operations.* Internet-based operations – DNS, CDN, VPN and IPSEC protocols.* Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.* ITIL knowledge/foundation certification.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal ...