4 of 4 Permanent ITIL Foundation Certificate Jobs in Yorkshire

first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site … support, covering both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain ...

recovery Excellent troubleshooting, communication, and organisational skills A full UK driving licence Nice to Have Microsoft certifications Experience with Watchguard, HP, Threatlocker or Huntress ITIL Foundation certification Familiarity with ConnectWise Manage/Asio You Are Customer:focused, highly organised, and comfortable juggling multiple priorities without losing sight ...

legal right to work in the UK at the time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship ...

maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents end-to-end, and push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...