1 to 25 of 60 Permanent Incident Management Jobs in Yorkshire

Role Overview We are seeking an experienced Support Team Lead to manage day-to-day operational support activities within an Identity & Access Management (IAM) environment. The role is primarily focused on operational leadership and support team management , while requiring strong technical IAM expertise across IAM, access management, SailPoint and CyberArk . The successful candidate will be responsible for managing support teams, support queues, workload prioritisation, work allocation, escalation management and ensuring incidents and service requests are resolved within agreed service levels. Key Responsibilities Manage support teams and day-to-day operational support activities. Manage daily ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

expanded services, increased staffing, more complex operational requirements and a broader range of internal and external reporting responsibilities. As the organisation has grown, its management structures have also evolved to ensure appropriate leadership, oversight and accountability across key functions. The Head of Business Operations is a new role designed … Corporate Services, the postholder will oversee operational support services including organisational governance, health and safety, information technology and digital systems, information governance, risk management, procurement, estates and facilities management, business support services and the coordination of cross-organisational projects that improve system, processes and ways of working. ...

difference At Border to Coast our purpose is to make a difference to the LGPS and we’re looking for an Enterprise Risk Management Analyst to join our award-winning team on a permanent basis. As a customer-owned and customer-focused organisation, integrity is one of our values … largest pension asset owner and we provide innovative investments that deliver sustainable returns over the long term. As an Enterprise Risk Management Analyst you will play a key role in strengthening risk oversight across Border to Coast Pensions Partnership. You'll support the development and delivery of our Enterprise ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across … critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking senior leaders, engaging suppliers, invoking ...

helping stakeholders understand risks, assess control effectiveness and make well-informed decisions through appropriate governance channels. What you’ll be doing Support the effective management of IT Systems Risk across technology platforms, providing insight, challenge and advice to Risk Owners, Control Owners and Control Offices. Review and assess issues … risk events and controls, applying sound judgement and constructive challenge to support effective risk management and governance outcomes. Analyse operational and risk data from multiple sources to identify trends, themes and emerging risks, producing clear and decision-ready insights. Support the embedding of controls across technology platforms, helping teams ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

international offices to strengthen preparedness, protect critical services and enable an effective response to disruption. This role reports to the Head of Risk Management and partners closely with IT, Information Security and senior business leaders. About the role We are seeking an experienced and influential Business Resilience manager … lead the continuous improvement of Eversheds Sutherland’s business resilience management capability across its international network. Reporting to the Head of Risk Management, you will ensure that business resilience arrangements remain practical, current and aligned to the firm’s most critical services, client commitments, enterprise risks and Minimum ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer … bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would ...

native platform. You’ll work across the business to improve how we build, deploy and monitor our systems , while playing a key role in incident response and continuous improvement. You’ll report directly to our Chief Technology Officer and will collaborate closely with engineers across Bumper to build … workflows Excellent communication and calmness under pressure A passion for automation and reducing toil Nice to haves... Experience with Grafana Cloud, IRM or other incident management tools Familiarity with Argo Workflows/ArgoCD Experience defining SLIs/SLOs at scale Background in Platform Engineering Experience improving or redesigning ...

degradation before automated alerts fire by recognizing unusual patterns on dashboards and correlating multiple signals that may indicate a broader systemic issue. Initiate major incident communication protocols for Critical incidents including creating bridge channels, paging the Major Incident Manager on-call, and posting initial stakeholder notifications. Monitor business … System Support Lead for threshold tuning and alert optimization. Update Jira tickets with accurate triage notes, timeline entries, and status changes to maintain proper incident documentation. Identify and flag recurring alert patterns and "near-miss" incidents that were caught before customer impact, contributing to continuous improvement of detection capabilities. ...

repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You’ll need: Proven experience leading 24/7 IT Operations, NOC or Command Centre environments Strong … Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/7 rotating shifts, including nights and weekends #J-18808-Ljbffr ...

repeat) This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement. You’ll need: Proven experience leading 24/7 IT Operations, NOC or Command Centre environments Strong … Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/7 rotating shifts, including nights and weekends ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls* Analyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.* Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4* Support business lines and functions ...

Jet2.com Limited is seeking an IT Service Analyst to join the IT Service Management team. You will work across Service Transition, Major Incident Management, Problem Management and Service Reporting, with ServiceNow administration to ensure data quality and governance across Jet2.com. You will collaborate with technical, project … operational teams to deliver reliable IT services, drive improvements and provide management information to support decisions. #J-18808-Ljbffr ...

delivering transport services that help people move better every day. The Business Integrity & Compliance Team is responsible for data protection, information security, governance, risk management, and quality compliance across FCC. The team provides assurance and guidance to ensure compliance with legal, regulatory, and certification requirements while promoting a culture … integrity and continuous improvement. Reporting to the Head of Business Integrity & Compliance, this role is responsible for the day-to-day management of Data Protection, Information Security, Risk, and Quality Management activities. The role supports compliance with UK GDPR, information security requirements, and internal governance standards. Key Responsibilities ...

About Us Waystone is a leading provider of institutional governance, administration, risk and compliance services to the asset management industry. With over 25 years’ experience, we support many of the world’s largest asset managers, providing a comprehensive range of specialist services from a global network of offices. … repeatable environments across all cloud providers. Build and support CI/CD and deployment automation using GitHub Actions, Octopus Deploy and ArgoCD, and configuration management using Ansible and Octopus Deploy. Support and enable development delivery teams – provisioning autonomous environments and reducing deployment friction while maintaining guardrails and separation ...

third-party SOC vendor. Triage, analyse and prioritise alerts, incidents, escalations, and investigations - validating severity, business impact, and regulatory implications of incidents Co-ordinate incident management and response activities aligned with defined policies, standards, and framework requirements by being the internal response facilitator and co-ordinator for containment … operations. Skills, Qualifications, And Experience Previous hands-on experience in cybersecurity operations or security engineering roles. Experience of security monitoring, threat detection, incident response, and threat hunting methodologies. Strong working knowledge of endpoint security, identity and access management, authentication controls, privileged access management, and security hardening standards ...

variety of applications: Bug fixes and feature enhancements, Patching and package upgrades, Secret rotations, certificate renewals and infrastructure upgrades Contribute to the management and resolution of complex L2/L3 incidents Conduct root cause analysis and post-incident investigations Maintain and update runbooks and operational documentation Participate … call rota, including out-of-hours incident response Mentor mid-level and associate engineers within the team Must-Haves Working knowledge of at least one of Java, Python, NodeJS, or C# Strong hands-on Azure experience Experience with infrastructure-as-code technologies such as Terraform Solid understanding of ITIL ...