21 of 21 Permanent Incident Management Jobs in Yorkshire

drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/… with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8–12 years in IT production ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

requesting for candidates local to Bradford/Leeds and who has max 2 hrs travel time. Job Type: Permanent Key Responsibilities Client & Stakeholder Management · Serve as the primary onsite client representative for the End Client. · Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors. · Facilitate … across development, modernization, cloud, data, and digital portfolios. · Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS/Support Engagement Management · Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support ...

Application Maintenance & Support (AMS) engagements, and enterprise‐level program governance. Strong communication, leadership presence, and high client empathy are essential. Key Responsibilities: Client & Stakeholder Management: · Serve as the primary onsite Hexaware representative for the Yorkshire Water account. · Build trusted relationships with senior client stakeholders, IT leadership teams, and business … across development, modernization, cloud, data, and digital portfolios. · Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS/Support Engagement Management · Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

project delivery from design to implementation, aligned to strategic IT goals Act as the senior point for 2nd/3rd line support and major incident resolution Drive compliance with ISO 27001, Cyber Essentials Plus, and GDPR Embed ITIL practices and improve documentation, process, and automation You will need: 5+ … Strong communication and mentoring skills with a proactive mindset Proven ability to lead projects and troubleshoot complex technical issues A structured, analytical approach to incident management and service improvement Why you’ll love it: £45,000 – £55,000 salary + 10% bonus. Join a legacy British brand investing ...

companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone is searching for a Security Analyst/Incident Coordinator to serve our growing business at a Fortune 500 enterprise client. The team is responsible for ensuring continuous infrastructure reliability for multiple revenue … generating services. How You Will Make an Impact: Provide support through security operations incident management processes to protect and/or restore service operations as quickly as possible and minimize impact on customers. What You Will Need to Succeed: Minimum 3+ years of experience working in 24x7 enterprise ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

needs of different customers and prioritised based on severity. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incident management, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot issues ...

market. This is a hands-on, high-impact role where you'll lead the UK Platform Team, actively work on platform reliability, observability, and incident resolution, and help embed DevOps practices across the organisation. This role offers a rare opportunity to shape a platform from the ground up, setting … technical and operational culture of the business while collaborating with global engineering, security, and service teams. If you thrive in hands-on platform operations, incident leadership, and team coaching, this is your chance to work on a modern cloud-native platform and deliver a high-visibility, mission-critical service. ...

market. This is a hands-on, high-impact role where you'll lead the UK Platform Team, actively work on platform reliability, observability, and incident resolution, and help embed DevOps practices across the organisation. This role offers a rare opportunity to shape a platform from the ground up, setting … technical and operational culture of the business while collaborating with global engineering, security, and service teams. If you thrive in hands-on platform operations, incident leadership, and team coaching, this is your chance to work on a modern cloud-native platform and deliver a high-visibility, mission-critical service. ...

Support Specialist, youll have the opportunity to learn and grow within a global technology environment. Youll gain hands-on experience with live event monitoring, incident management, and OTT platform operations while working alongside experienced colleagues. If youre passionate about sport, eager to develop technical skills, and thrive … Doing: Monitor DAZNs live platforms, performing event and health checks to ensure smooth operations. Log and escalate incidents clearly using service management tools (e.g., ServiceNow). Assist with Level 1 triage of customer-impacting issues. Support live event readiness processes, working with senior team members. Maintain accurate records ...

tools to optimise workflows and improve run times Treating data pipelines like production-grade software with robust monitoring, automation, and scalability in mind Supporting incident management and helping federated teams resolve issues efficiently Driving efficiency through automation and reduction of manual operational overhead Working with FinOps practices … Essential Strong experience working with Azure cloud platform Background in data engineering and building/maintaining data pipelines Experience with pipeline monitoring, observability, and incident troubleshooting Strong automation mindset and ability to build resilient, self-healing data workflows Nice to Have Knowledge of FinOps principles and cloud cost optimisation ...

reliable broadband to rural communities, then we d love to hear from you. Here's why you'll love this role - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits - Pension ...

reliable broadband to rural communities, then we'd love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits... - Pension ...

reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits... - Pension ...

reliable broadband to rural communities, then we’d love to hear from you. Here's why you'll love this role... - Take charge of incident management to minimise downtime and ensure top-quality service for our customers. - Shape the future of our network operations strategy, overseeing upgrades, expansions … network operations roles, with a proven ability to lead and manage teams. - You have a strong understanding of network technologies, security principles, vendor management, and performance analysis. - You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure. The benefits… - Pension ...

delivers its single sign on platform solution to major fleet operators across the country. Every second counts when it comes to road safety and incident management. At Stream, our mission is to empower fleet operators with the real-time insights and AI tools they need to protect their drivers … plan for Stream’s product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting. Drive adoption, upsell, and retention of Stream telematics across new and existing customer bases. Oversee ...