11 of 11 Permanent Incident Management Jobs in Yorkshire

Incident Manager Sheffield (Hybrid – 2 days on site)£55,000 - £65,000 + excellent benefits Elevation Tech & Transformation are exclusively partnering with a key client to appoint an Incident Manager to own and shape the incident management function from the ground up. This is a brand … role within the business a real opportunity to define, build and continuously improve the incident management function. You’ll take full ownership of incident management, establishing best practices, refining processes and setting the standard for how incidents are handled across the organisation. This is a role ...

months (rolling) A well-established global business is seeking a hands-on IT Support Technician to support day-to-day IT operations across incident management, end-user support, and laptop set-up. This is a highly practical, onsite role suited to someone comfortable working across hardware, user support … core IT troubleshooting in a fast-paced environment. Key Responsibilities: Incident management and ticket resolution Laptop builds, set-up, and deployment Hands-on IT support across hardware and end-user issues General IT technician/desktop support tasks Support across Azure and Google environments Desired Skills: IT support ...

help ensure our IT services deliver consistent value across a fast-paced, rapidly evolving organisation. This is a great opportunity to broaden your service management experience, build strong relationships across the business, and play a key role in maintaining high-performing IT services that keep Evri moving. About … Role As an Associate IT Service Delivery Manager, you'll support the management of critical IT services, oversee the performance of strategic IT vendors, and act as a key point of contact for operational stakeholders. You'll ensure that services are reliable, well-documented, and continuously improving, while gaining ...

ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance … GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

governance framework for all areas of cyber and information security across the Group. Manage third-party providers responsible for cyber monitoring, detection, and incident response, ensuring strong performance, resilience, and effective risk control. Maintain and take ownership of the Group-wide cyber security risk register, including conducting risk assessments … threat modelling, and defining mitigation strategies. Take the lead on security incident management, ensuring timely response, clear stakeholder communication, and ongoing improvement of processes. Ensure adherence to relevant regulations and industry standards, including ISO 27001, NIST, GDPR, and the UK Data Protection Act. Promote a strong security-first ...

governance framework for all areas of cyber and information security across the client. Manage third-party providers responsible for cyber monitoring, detection, and incident response, ensuring strong performance, resilience, and effective risk control. Maintain and take ownership of the client-wide cyber security risk register, including conducting risk assessments … threat modelling, and defining mitigation strategies. Take the lead on security incident management, ensuring timely response, clear stakeholder communication, and ongoing improvement of processes. Ensure adherence to relevant regulations and industry standards, including ISO 27001, NIST, GDPR, and the UK Data Protection Act. Promote a strong security-first ...

Running service reviews to drive continuous improvement with stakeholders and vendors. Producing clear, insightful reporting on IT and vendor performance. Providing operational expertise into Incident, Problem, and Risk Management processes. Managing high-impact escalations directly or via Incident Management. Representing your business area in CAB meetings … portfolio. What we're looking for Qualifications Degree-level education or equivalent experience. ITIL 4 or ITIL v3 Foundation (ITIL 4 Practitioner in Supplier Management desirable). Knowledge & Experience 4+ years in IT roles. 2+ years in IT Service Delivery. Technical IT background (e.g., application or hardware lifecycle) desirable. ...