17 of 17 Permanent Incident Management Jobs in Yorkshire

appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You’ll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities … lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber ...

within multiple AWS regions also including multiple Processing managed payment platforms.* Provide initial point of contact for our customer’s Operations teams.* Responsible for incident management using ITIL aligned processes.* Trouble shooting, Incident logging, tracking, escalations, and management of incidents.* Communicating service incidents and resolution progress … updates to internal and external stakeholders.* Working assigned incident tickets to resolution.* Support TNS Major Incident Management processes as an integral part of the Operations team.* Post incident impact analysis, support and corrective actions.* Work with TNS application technical support in relation to escalated and/ ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What … OneTru cloud platform Support service migration to OneTru, from planning to operations Establish new operating processes and coordinate cross-team workflow ownership Quality & Risk Management Perform thorough peer reviews to ensure code accuracy and quality Actively contribute to reducing the team's risk profile. Troubleshoot to resolve queries ...

Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds … testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where ...

delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security ...

delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security ...

EPRR Officer (ORBIT Project Officer) supports business continuity and disaster recovery for the ORBIT Electronic Patient Record implementation programme. They work across programme management, Digital/IT Operations, and clinical services to test and ensure resilient digital service arrangements before launch. Key duties include coordinating cutover activities, providing early … advises on digital resilience, leads BC/DR tests with IT and suppliers, manages EPRR plans and evidence, coordinates training and exercises, and supports incident response. Strong organisation, communication, stakeholder engagement, and independent coordination are critical for this position. This vacancy will be across all Trust sites, however will ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

CSOC, part of CSOU. The CSOU function provides centralised monitoring and response across NHSE, and the system, which consists of Threat Operations, Protective Monitoring, Incident Management & response and DevOps. The Threat Intelligence function is comprised of four primary functions: Performing intelligence collection, aggregation, analysis and contextualisation of healthcare … raising issues to senior leadership. Act as a quality and audit layer for written Threat Intelligence products. Making Cyber Threat Intelligence (CTI) decisions within Incident Response scenarios and leading in-depth CTI investigations. Act as the escalation tier for cyber threat intelligence tasks within Cyber Security tooling including ...

term Systems Support Officer within the HDigital Support and Implementation Service. The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove … Training & Experience Essential Experience of working in a customer service or call handling environment Proven experience within software application support, configuration and software upgrades, incident management and issue resolution Experience of involvement and implementation of major systems software upgrades Experience of fault logging and issues/problem management ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

Delivery, Security, and Operations. Provide senior technical leadership and mentoring, raising architectural maturity across teams and influencing outcomes for transformation and production delivery, including incident management and root cause analysis. Key Skills & Experience Demonstrable domain knowledge of Scanning & Marking processes, including technical and operational constraints inherent in high ...

Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose … Information Security Office Function (CISO) Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Deputise for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts ...

supporting, implementation teams on Azure migration projects and managed service onboarding. Maintain 24X7 availability to ensure operation of production systems. Participate in incident management and post-mortem activities to identify and address root causes of outages and improve system reliability. Identify opportunities for improving system performance and reliability … range of Azure services across all production and non-production environments - primarily the compute, networking, storage, database, costing, security and IAM, and management tools service groups. Solid understanding of DevOps/SRE, continuous delivery and related principles with demonstrable experience using complex CI/CD implementations and IAC tools. ...

Strong experience in operational resilience, technology resilience, or enterprise transformation • Experience delivering AI, automation, or AIOps use cases in large enterprise environments • Strong stakeholder management across technology, governance, and risk functions • Understanding of critical services, incident management, and resilience frameworks • Experience in financial services or regulated environments ...

hours technical queries. You'll quickly resolve diverse hardware and software issues across laptops, mobile devices, and meeting room systems. Key duties include incident management, liaising with suppliers, and delivering user training. You'll perform essential system administration, including managing user accounts, maintaining IT assets, and supporting Google ...