24 of 24 Permanent Incident Management Jobs in Yorkshire

holder will lead and coordinate the Federations corporate governance, data protection, complaints, incidents and consultancy functions, while driving the development and growth of ARC management and consultancy services. They will provide expert internal and external advice across outsourced data protection, governance, policy development, audits, compliance reviews and improvement activity. … element of the position is building trusted relationships with external clients, identifying new opportunities and supporting the sustainable expansion of the ARC Management and Consultancy portfolio. Main duties of the job The role will oversee the integration of corporate governance, information governance, risk management, complaints handling and incident ...

Incident Management Analyst (Entry Level) Hybrid working - 2 days per week in Harrogate. Paying £26,000 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting … play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality ...

wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating … Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service improvement through automation ...

recorded accurately, & that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. … service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools & utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of either ...

similar 24x7 operational environment.Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.Ability to work rotating shifts (days, nights, weekends, holidays) in a 24x7x365 operational model.Excellent problem … paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases ...

jobYou will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than … Halo, RemedyExperience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructureExpert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills EssentialStrong leadership, organisational, and team development skillsAdvanced analytical and problem-solving abilities, including root cause analysis and service performance evaluationSkilled ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

completeness, timeliness and audit-readinessEnsure compliance with Global SHE standards related to SHE reporting and notification including S6005 SHE Corporate & Data Reporting, S6007 Unilever Incident Classification Reporting and Metrics Standard and S6006 SHE Incident Management & Notification Standard (and any new standards that may be developed in future … identified errors resolved as soon as possibleEnsure notifications of high potential/serious/fatal incidents are submitted to stakeholders using SHE Incident Hub app as per S6006Lead quarterly and annual data validation cyclesUse data to track and report on progress against targets on KPIs (e.g. TRFR, SEWO close ...

TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery.This … Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements.Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments.Acting as the technical lead for critical and high-severity ...

will provide strategic and operational leadership for IT Service Delivery, overseeing the Service Desk and frontline support teams, alongside key disciplines including incident, problem, change and asset management. With responsibility for services supporting around 6,500 staff, approximately 7,500 end-user devices and more than 60,000 support … Experience in managing budgets and procurement related to hardware, mobile telephony, and support infrastructure Expert level knowledge of ITIL, including Change, Transition, Asset and Incident Management Skills Essential Strong leadership, organisational, and team development skills Advanced analytical and problem-solving abilities, including root cause analysis and service performance ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Network Security Operations Manager. This role is critical to the successful delivery and support of customer security services, combining technical leadership, operational responsibility, incident ownership, and change governance to ensure high-quality outcomes across a 24/7 environment. What you’ll be doingProvide technical leadership across Network Security …/P2) security incidents, providing technical leadership during high-priority outages or security events, driving resolution, stakeholder communication, and service restoration.Own and support change management activities, ensuring all changes are risk-assessed, peer-reviewed, implemented to a high standard, and aligned with governance and customer expectationsLead and promote best ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

work closely with key stakeholders to ensure IT continues to meet the evolving needs of the business. Roles & Responsibilities Lead the day-to-day management of the IT function, ensuring the availability, security, and performance of infrastructure, networks, business systems, and end-user support. Develop and implement IT strategies … performance. Oversee cybersecurity, data protection, backup, disaster recovery, and business continuity to ensure organisational resilience. Monitor IT service performance, driving improvements through effective incident management, reporting, and service optimisation. Partner with business leaders to understand operational requirements, identify opportunities for technology improvements, and support future growth. Maintain accurate ...

communicate deployment patterns for migration Support engineering teams in optimising the migration path Act as an escalation point for engineering teams on troubleshooting and incident management Drive the adoption of automation across the platform, using common methods with other platforms Document deployed systems, scripts and working practices … Professional), or AWS Speciality certifications (Security, Advanced Networking) A scaled agile framework certification, such as SAFe Experience managing stakeholders, including users and senior management Experience mentoring junior engineers What's in it for you Flexible and hybrid working, with core hours and part-time options available 25 days' holiday ...

across live and pre-production systems, ensuring appropriate governance and resource alignment. Acting as responsible person for the Central and local Distributed Energy Resource Management Systems (DERMS) and other key operational platforms, the role is accountable for ensuring system reliability, resilience and security, delivering and sustaining a target … reducing operational risk.Provide day-to-day leadership for the support team, developing capability, managing resources and building skills for business-as-usual and incident response.Oversee asset, engineering and technical governance across key control room systems, ensuring standards, controls and safe working practices are consistently applied.Coordinate project and incident ...

Reliability & Operations Own technical operations and platform stability Act as the first point of contact for production incidents and outages Improve monitoring, alerting and incident management processes Reduce operational risk through better documentation and processes Work with external technology partners where specialist support is required Platform & DevOps Improve … deployment processes and release management Introduce Infrastructure as Code and modern DevOps practices Build CI/CD pipelines and automation capabilities Strengthen security, governance and auditability Drive improvements in resilience, scalability and performance Software Development Contribute directly to platform development Support and maintain existing Node.js services Work alongside product ...

platform reliability, automation and infrastructure as code. Lead the implementation of CI/CD best practices to improve software delivery. Enhance monitoring, observability and incident management across cloud environments. Collaborate with engineering teams to improve performance, resilience and operational efficiency. Mentor and coach engineers, promoting SRE and DevOps ...

improvements across platform reliability, automation and infrastructure as code. Implement and improve CI/CD practices across the engineering environment. Enhance monitoring, observability and incident management. Improve cloud performance, resilience and operational efficiency. Work closely with engineering, architecture and delivery teams. Mentor and support engineers, promoting strong ...

full-time in office position at our Leeds Office, LS15 8ZB.At Simpro Group (incorporating BigChange), we build software that powers field service management businesses around the globe. As a Platform Engineer and Database Subject Matter Expert (SME), you will sit at the intersection of core infrastructure, platform automation … strategies, and performance tuning—while collaborating with platform teams to automate infrastructure deployments via modern CI/CD pipelines.What You’ll DoDatabase Strategy & Lifecycle Management: Own the design, strategy, patching, and maintenance of all SQL Server environments. Lead SQL Server upgrades, migrations, and disaster recovery strategies.Infrastructure & Platform Operations: Maintain ...

part in enabling the responsible use of personal data while ensuring robust control of privacy risks. Operating at the intersection of business strategy, risk management, and regulatory compliance, the role requires strong risk triage capability, the ability to challenge and influence stakeholders, and a clear focus on accountability … balancing regulatory requirements with commercial and operational needs.Act as a trusted advisor to senior stakeholders, clearly articulating risk exposure, trade-offs, and viable solutions.Stakeholder Management & ChallengeConfidently challenge business stakeholders where risk exposure is not adequately controlled, demonstrating strong pushback and negotiation skills.Influence decision-making at senior levels, ensuring privacy ...

access is secured across Lloyds Banking Group through modern PAM platforms, automation and cloud-based security controls. As Lead Technical Application Specialist - Privileged Access Management (PAM), you'll lead a team responsible for building, operating and enhancing the services that govern privileged access across the Group. You'll combine … your career, you’ve just found itWhat we’re looking for Experience leading, coaching and developing engineering teamsStrong technical expertise in Privileged Access Management, Identity & Access Management or Identity SecurityExperience delivering security platforms within large and complex organisationsExperience leading the design, implementation and operation of enterprise PAM solutionsKnowledge ...