17 of 17 Permanent Issue Tracking Jobs in Yorkshire

inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing … communication of the resolution to the client. Assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action. Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed. Begins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate. Builds client relationships through accurate and More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

RESTful web services over HTTPS Microservices architecture and distributed systems CI/CD pipelines and modern delivery tools Git for source control, Jira for issue tracking UML/SysML (e.g., using Enterprise Architect) Desirable: Experience with automated testing frameworks Familiarity with Agile development methodologies Passion for innovation and More ❯

using RESTful APIs Distributed systems Knowledge of software design patterns Agile Development Processes CI/CD delivery techniques Source code management, GIT Use of Issue tracking systems such as Jira UML/SysML using Enterprise Architect or similar If this all sounds like something you will be interested More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯